We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Audio Visual Equipment

Focused Technology, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21367636

    I am rejecting this response because:

    seller didnt address their agents attempt at intentional deception. Further no email was ever received. The seller also did not address the negative impact their dishonesty has caused and will continue to cause to this customer until a resolution can be made. 


    Sincerely,

    ***********************

    hen only changed his story when I threatened to file this case. I feel like this business is shady for the following reason, first no notification or clarification via email when the order was cancelled, and we only found out when paypal sent us a refund, second the agent stated he looked up the case and then lied to me about the reason, third agent then changed the story once BBB was mentioned. I tried to resolve this through esaclation but the agent did not want to help resolve this. What makes this worse is that these were for my daughters business she runs to pay for school. We sold he old monitor speakers when we ordered these to pay for them, and now she has nothing and cannot do work normally to pay for her school. this was also explained to the business who did not seem to care at all.

    Business Response

    Date: 03/04/2024

    Unfortunately, there was a pricing error on our site which listed a pair of speakers at the price of a single speaker. 

    The customer placed the ordered on a Saturday.  An email was sent to the customer on the next business day (Monday) explaining the error and that the order would not be able to be filled. The customer was fully refunded on Tuesday.

    Our store policies cover pricing errors such as this and those policies were followed. 

    We apologize for any inconvenience.

    Business Response

    Date: 03/06/2024

    Attached is a copy of the email that was sent explaining the pricing error. 

Focused Technology, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.