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Business Profile

Circus Companies

Garden Bros Circus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Circus Companies.

Complaints

This profile includes complaints for Garden Bros Circus's headquarters and its corporate-owned locations. To view all corporate locations, see

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Garden Bros Circus has 4 locations, listed below.

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/11/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Advertised early bird tickeys *****, went to box office a day before the show and was told early bird tickets Were only sold online. False advertising

      Business Response

      Date: 09/21/2023

      Good Afternoon,

      Sorry to hear you believe it was false advertisement! I have included a screenshot of our free children's voucher that indicates "HURRY FIRST 100 ADULTS PAY JUST $14.50 ONLINE". As our header, we advertise this voucher and the first 100 promo tickets everywhere and can assure their was no false advertisement. 

       

      Best Regards,

      Monster Truckz 

    • Initial Complaint

      Date:08/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets - too many by mistake and would like a refund for all of them. this is provided as a reason in their refund drop down selection and I purchased the insurance to obtain a refund. I am also no longer able to travel that distance due to family issues that they want evidence for but it is not something i can evident at this time, paperwork has not been filed, it is personal. I want a refund of the ****** i am owed and that i covered with insurance. I have made this request to them multiple times.

      Business Response

      Date: 08/17/2023

      Good Afternoon,

      We have been in contact with the company as well as the insurance company and they've both sent over their conversations and screenshots that have been held with you. They're stating different reasonings for your refund request which are completely opposite of each other and makes grounds for a refund not an option. With the insurance company requesting documentation in order to issue a refund, it's apart of there process and must be honored as a company. Are you able to issue the requested documentation at this time?

       

      Thank you. 

    • Initial Complaint

      Date:07/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 12, 2023 ******************************************** 6-year-old daughter was sitting very calmly in her seat and placed her hands on either side of the seat to reposition herself. She began screaming in pain and dripping blood, I looked with my phone light and saw that the skin over the entire tip of her finger was peeled back. The staff did absolutely nothing to help. Nobody even knew where to find a band-aid. They finally located a small first-aid kit and gave it to me as opposed to helping. I sprayed her wound and covered it before ******* her to the *** This did require a suture, and the x-ray showed that the tip of her pinky was broken. She had to take a course of antibiotics and miss out on her sports. The company seemed cooperative at first, and told me to send in my medical bills. I sent in one of the bills I have received so far, and now they are saying they aren't sure how to proceed because I did not notify management to fill out an incident report form. Nobody ever instructed me to do this, or that the person I was emailing was not management. They are trying to get out of paying these bills by claiming I did not do what I needed to do, when in reality THEY didn't follow their own protocol. -Side note, a water bottle from ***'s Club is over $5 and popcorn is $10. And everything else in the 'kids area' is at an additional cost. DO NOT be fooled by the 'free kids tickets'.

    • Initial Complaint

      Date:07/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 7 tickets 6/20/2023 ! For the ************ show playing at 6/24/2023 ! On 6/24/2023 I noticed how bad the weather was , not being able to drive or transport 5 children all under 7 in those conditions I called to have the tickets refunded. The lady instructed me to file a refund request which I did ! No response , I then filed another refund request and also called 4 times . I was told that I had to use the tickets next year or at all because I was unable to get a refund because the show still went on . I continued to call for the supervisor but was being told she left the building each and everytime I called and that they would leave a note for her to get back to me . Which she never did . It is now July.2,2023 and still no response or call back or refund. I am still reaching out daily and have yet to receive the proper help !

      Business Response

      Date: 07/05/2023

      Good Morning,

      We tried reaching out to you this passed Monday 07/03/23 in regards to this, and I left you a voicemail if you'd like to go listen to it. Management denied your refund request and again per policy, our tickets are non-refundable which you agreed to when purchasing your tickets. As mentioned, our tickets never expire until they're used and can also be transferred even to our Monster Truckz event. If you are requesting a formal denial letter you can email ********************************************************** and include your information in your initial email. I will also include the verbiage as far as you checking off that you understood the terms and conditions of our tickets as far as no refunds go. 

       

      Best Regards,

      Garden Family Shows 

      Customer Answer

      Date: 07/05/2023

       
      Complaint: 20271403

      I am rejecting this response because: thou that was a great scripted time - consuming response..  the matter still is not resolved.. the show WAS in fact cancelled for me and my family because of weather climates , bad and dangerous traffic and thunderstorms.. & again traveling with 5 kids under the age of 7 . So , Because we didnt see or even make the show , it was canceled FOR US .. will be looking forward to better cooperation 

      Best regards ,

      Refund my family :)

    • Initial Complaint

      Date:05/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was the worst circus I've ever been to they said it was climate control it is every bit of 90° in this tent I am disabled and the only reason I came because they said this is climate control and I am sweating profusely I can barely breathe if I would have known that this tent was going to be 90° I would not have come and jeopardize my health I would like a full refund because I cannot stay and they are telling me I cannot have a refund they are forcing you to buy fans in order to cool off this is absolutely ridiculous and inhumane

      Business Response

      Date: 05/11/2023

      Good Morning,

      We certainly do apologize for this terrible inconvenience! We did have generator issues and were able to bring in fans to help with the temperature control, to allow our show to go on for our audience. Please provide me with your order number, first and last name, and email that was used to purchase your tickets and I will gladly issue a refund!  Also, who you purchased the tickets through!

      Thank you,

      Garden Motorsports

    • Initial Complaint

      Date:04/19/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Garden Bros Circus has refused to pay their vendor bill. They have set up shows across America and refuse to pay up when the show is done. They owe over 30k in vendor bills o a small business . They never answer the phone or rely to emails.

      Business Response

      Date: 04/20/2023

      Dear Skyline Service, 

      We ask again that you direct any communications to our attorney ******************************************** so we can resolve the matter without bringing a lawsuit against you. You have been provided with this information via email and US Mail in the recent cease and desist order, however I have put the attorney's contact information below. 

      BGK ************

      Thank you, 

      Garden Family Shows

      Customer Answer

      Date: 04/20/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      There are attorneys now and will proceed with communication with the attorneys. 

      Sincerely,

      Thank you 

      Customer Answer

      Date: 04/20/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      There are attorneys now and will proceed with communication with the attorneys. 

      Sincerely,

      Thank you 

    • Initial Complaint

      Date:04/13/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/9/23 I went to your website to purchase two tickets for the circus with a total of $120, however upon submitting my card information the website had an error message that said that the purchase was not completed and so I tried again. I bought two tickets for a total of $120 and the same error message popped up. I decided not to try again but later in the day, checked my email and realized that I had an email that had tickets to the circus. Unfortunately, the time I read the email was already close to starting time therefore we did not attend. This was in your website fault that gave me two error messages that the purchase was not completed but in actuality, charged me TWICE with a total of $240!Order #******* Order#******* I have requested a refund that day along with 3 separate emails in attempt to get some help with this but have not heard any response.

      Business Response

      Date: 04/18/2023

      Good Afternoon, 

      We apologized you had consistent issues with our website.

      We have received your complaint and have issued a $146.54 refund  to your credit card. It should be in your account in **** business days. 

      Customer Answer

      Date: 04/19/2023

       
      Complaint: 19928073

      I am rejecting this response because: I was charged TWICE, not once.  I was charged a total of $293.08.

      Sincerely,

      *****************

      Business Response

      Date: 04/19/2023

      ***, We have already refunded you both transactions. Order # 1040759 and Order # 1040758 which are $146.54 each for a total of $293.08. We apologize for the inconvenience. Your refunds were processed yesterday so give it about 5 more business days. Thank you.

      Customer Answer

      Date: 04/19/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you,

      *****************

    • Initial Complaint

      Date:02/13/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attended the circus in 2/12/23, I was overcharged by $60. The tickets states they are $30 per adult with a child ticket(free). The price was $60 per adult,this is unethical. We already attended paying $20 to park and walk through muddy weather,destroying our shoes. I would like my money back ,I was overcharged by $60.

      Business Response

      Date: 03/02/2023

      Can you please provide an order number and the last 4 of the card used?

      Customer Answer

      Date: 03/02/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:12/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tickets were purchased for 3 childrens tickets on this website. I thought I was purchasing two adults and one kid ticket total 3 instead I got three childrens tickets general admission emailed to me. I reached out them on the phone and chat the same day as soon I noticed the error and they would not change it. So In order to go to the even I had to purchase more tickets and the tickets I had for 3 kids were not used and they told me to sell them to someone online. There was no way I could sell tickets online for an even that was the same day in a few hrs none the less. Advising customers to sell tickets so they can get more people to attend their show is a scam. Errors happen not like I wanted a refund I wanted my tickets to be corrected and ended having to purchase the correct tickets. So they got paid for three under childrens tickets.

      Business Response

      Date: 12/19/2022

      Tell us why here...Hello. We are sorry to hear that this happened. Can you please provide an order number and the last 4 of the card used? This way I can look into the orders.

      Customer Answer

      Date: 12/19/2022

       
      Complaint: 18606595

      I am rejecting this response because:
      They havent given a resolution yet. Provided information They needed   
      attached is the conversation I had when I reached out for help about the tickets  

       

      Sincerely,

      **************

      Business Response

      Date: 12/20/2022

      We do apologize for any issues you have had but ************ is not a website that we have any relation to, Any correspondence with ************ is soley from ************. Any issues with your order through ************ must be addressed with that company, If you have an issue with tickets you purchased through our website we would be able to assist,

      Customer Answer

      Date: 12/20/2022

       
      Complaint: 18606595

      I am rejecting this response because: they said you all purchases go to you guys ! They dont refund or modify per your policy with them! They just sell your tickets to the show. 

      Sincerely,

      **************

    Garden Bros Circus is NOT a BBB Accredited Business.

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