Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Countertops

Distinctive Surfaces of Florida, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Countertops.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromCheryl H

    Date: 07/09/2024

    1 star
    I placed my kitchen countertops and new sink order through *********** they in turn sent my order to the manufacturer and installer - Distinctive Surfaces. Do not use this company to manufacture and install your kitchen countertops or sink because once your old countertops is removed and if your cabinet top it is not level they will not complete the new countertops install. Im left with half my countertops installed and the remaining not installed. All of my kitchen sink plumbing is disconnected and cannot be reconnected until I find someone else to level my cabinets so they can come back to complete the install.

    Distinctive Surfaces of Florida, Inc.

    Date: 07/10/2024

    Distinctive Surfaces of Florida, Inc. has been fabricating and installing custom countertops for over 25 years.
    When we measured for the new tops the customer still had their existing tops on.  We would have had no way of knowing the customers cabinets were unlevel.  
    The customer's preexisting tops were not as heavy and can flex some.
    The new tops the customer selected are extremely heavy and will not flex to the * level cabinets.  We could have completed the install, but we did not want the customer to have issues in the future, as we know they would, due to the cabinets being unlevel.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.