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Business Profile

Digital Media

Newswire

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a news release credit in March of 2025. I went to use the credit in June (June 20, 2025) and it was not reflected in my account. I called the customer service number - left a voicemail, and also emailed our account coordinator for help. After getting her out of office, I was left with no choice but to buy another credit - news releases are timely! And, unfortunately, I thought they'd make it right. After getting an email response shortly thereafter, I was told they don't issue refunds. The refund is only necessary due to THEIR ERROR in not reflecting it on my account. Per an email response on that same day, they had to "make a change" and it "should be reflected now." I am due my double payment back.

    Business Response

    Date: 06/24/2025

    refund will be processed today

  • Initial Complaint

    Date:02/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov 14, 2024. I went online and created an account, uploaded a press release, paid the fee of $599 to submit the press release. They then rejected my release. I requested a refund Nov 15th. Nothing yet from them.

  • Initial Complaint

    Date:10/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since at least May, I've been receiving unwanted emails/press releases from this company. I never submitted my email to this company to receive these press releases, my email isn't public, and I'm not a member of the media. I've repeatedly called this company for assistance and the line rings and eventually hangs up. Their "chat" is more of a bot and gets you nowhere. When I DID finally reach someone via their chat, the person rudely told me they'd take my email off their list and promptly disconnected the chat. I tried other avenues, even requesting a "demo" to try to get a live person to actually communicate with me. When I asked for assistance, again, in removing my email from their database, I was told I could "block" their email myself. A) they use multiple different emails to send out releases, and even when I did block them, their releases are still pouring into my inbox. I receive anywhere from 10 to 20 emails from this company. I have since tried to connect with these people to get someone to remove me -- to no avail.

  • Initial Complaint

    Date:10/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against Newswire due to unauthorized charges to my company's credit card, the inability to manage payment methods, and the complete lack of customer support to address these issues.On September 11th, I received an email from a new representative at Newswire stating that our distribution value pack was "up for renewal." The language in the email implied that the renewal would require us to schedule a call to discuss our media needs and repurchase the package if desired. There was no indication that the renewal would be automatic.Previously, I had been working with a former representative who clearly stated that the distribution pack could only be renewed by manually purchasing through a link she provided. She even had to resend the link when the original expired. At no point was automatic renewal mentioned, nor did we consent to such a practice. Sammi also instructed us to contact her when we needed to purchase additional credits.After discovering an unauthorized charge attempt on our credit card, I attempted to resolve the issue by contacting Newswire's customer support. However, I found that their helpdesk is no longer functional, and multiple attempts to contact the support number listed on their website resulted in dead lines. In short, there was no way to reach anyone at Newswire to address this issue.Furthermore, Newswires website blocks users from removing their credit card information, forcing customers to contact support if they wish to cancel or prevent future charges. Given that all of their support channels are currently out of commission, this practice leaves customers completely trapped and vulnerable to unauthorized ********** a previous meeting with Sammi earlier this year, she acknowledged that the platform's metrics reporting was unreliable, admitting that "sometimes things just dont show up." This, combined with the current situation, suggests ongoing transparency and operational issues at Newswire.

  • Initial Complaint

    Date:04/24/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After paying $1200 for a press release on my deceased sibling who was being inducted into a sports Hall ** Fame (I found out it did not go to the journals I paid prime for anyway), Newswire.com sales manager contacted me and began pressuring me to sign up with his pitch. Being unfamiliar with the release process I took notes and first refused. He call again with selling I asked for a 6-month trial. He said ok then called and said the boss I must accept 1 year at $24,000 or $$28,000 to help my brother in distributing his info. It was Black History month February and brother was being inducted into a second significant Hall of fame and I gave them my release to be ready to go as I was told they will release it once I pay. Being a once a year history month I was desperate to.believe I can get the work done as I was told. I paid the $24K. Then the next day I texted the sales manager this is not my release and I think I must cancel the agreement because this is not the understanding I have. The sales manager then sweet talked (Im a 69 year old Black senior female wishing to preserve my brothers achievements in Black history and Ive been deceived. After giving them a chance to make good, they did not. I advised them I am terminating them for bait and switch and false advertisement when I did not see any of my releases done as I submitted and hired them for. Then after terminating I am told that they would not release them for them not being released on March 17, the day of formal declaration of termination and reason. All this time from Feb.1, 2024 until March 17 when I called it quits, never ever in any prior conversation did anyone there say directly to me the truth about not feeling my release story qualified as a release specifically written about my brothers induction and tennis match. I checked with other firms and they would have no problem so this is their incompetent response to not knowing anything about sports or entertainment journalism.

  • Initial Complaint

    Date:10/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We tried to purchase a one-time press release distribution service via ***********************************. However, there were issues with the purchase as none of our payment methods were accepted. Next, we reach out to the help desk directly to apply for the service. It worked out and we got our article posted.We checked our accounts afterward and it seems like we were charged multiple times on our AMEX card and PayPal account. We were charged a total of 8 times on our AMEX card, 1 time on our NICOS card, and 1 time on our PayPal account, which should only be a one-time payment on our AMEX card, the one we made via the help desk.

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