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Business Profile

Fax Services

FaxBetter.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fax Services.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Joe G

    Date: 05/01/2025

    Extremely Disappointing and Dishonest Business Practices!!!!I had a very frustrating experience with FaxBetter. I originally signed up for a 24-month service in 2022. Without any notice or my consent, they automatically renewed my account in 2024 and charged my credit card $142.80. I never agreed to this renewal, and their own Terms of Service do not mention anything about automatic renewals.When I discovered the charge, I immediately contacted their support to cancel the service and port out my number. Not only were they unresponsive and unhelpful, but they also failed to provide a receipt for the renewal.Avoid this company!!!!!!!Their billing practices are shady, and their customer support is practically nonexistent once they have your money.

  • Doris W.

    Date: 01/25/2023

    Doris W.

    Date: 01/25/2023

    I called on on 1/25/2023 to cancel my FAXBETTER.com account. I had an account for 3-4 years. The customer service representative tried to "BULLY" me into taking a customer service Survey. I told him I wasn't interested in taking the survey via our CHAT session. So, when I called in the customer svc ph#. The same person I was chatting with answered that phone and was just as rude and still did not cancel my account as I had previously requested over our Chat Session today. This rep was arrogant and a big bully. He didn't care how I felt about not wanting to answer the survey questions. I just needed to move on b/c he had waisted over 15-20 minutes of my time in just getting my account CANCELLED. And in the end he never cancelled my account. I told him I' wasn't working and that was the reason why I wanted the account closed. In the end. I will never do business and/or tell any of my business partners about doing business with this company .




    FaxBetter.com

    Date: 01/26/2023

    FaxBetter has been providing excellent fax service for more than 14 years to over ******* customers. When a customer decides to cancel, we do ask a couple of questions before cancelling a customer's account. These questions do not take more than 1-2 minutes. Even though this customer refused to complete the survey, we had cancelled their account (before we received this review).

    The purpose of these questions is to learn a little more about why customers are canceling so that we can hopefully correct the problem and retain them as a customer. If not, we will hopefully gain a little bit of information to help present and future customers. We apologize for any inconvenience this may have caused this customer. Should they need a fax service in the future, we hope to be able to earn their business again.

FaxBetter.com is NOT a BBB Accredited Business.

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