Reviews

Review Details

• Review fromJoe G

  Date: 05/01/2025

  1 star
  Extremely Disappointing and Dishonest Business Practices!!!!I had a very frustrating experience with FaxBetter. I originally signed up for a 24-month service in 2022. Without any notice or my consent, they automatically renewed my account in 2024 and charged my credit card $142.80. I never agreed to this renewal, and their own Terms of Service do not mention anything about automatic renewals.When I discovered the charge, I immediately contacted their support to cancel the service and port out my number. Not only were they unresponsive and unhelpful, but they also failed to provide a receipt for the renewal.Avoid this company!!!!!!!Their billing practices are shady, and their customer support is practically nonexistent once they have your money.

• Review fromDoris W.

  Date: 01/25/2023

  1 star

  Doris W.

  Date: 01/25/2023

  I called on on 1/25/2023 to cancel my FAXBETTER.com account. I had an account for 3-4 years. The customer service representative tried to "BULLY" me into taking a customer service Survey. I told him I wasn't interested in taking the survey via our CHAT session. So, when I called in the customer svc ph#. The same person I was chatting with answered that phone and was just as rude and still did not cancel my account as I had previously requested over our Chat Session today. This rep was arrogant and a big bully. He didn't care how I felt about not wanting to answer the survey questions. I just needed to move on b/c he had waisted over 15-20 minutes of my time in just getting my account CANCELLED. And in the end he never cancelled my account. I told him I' wasn't working and that was the reason why I wanted the account closed. In the end. I will never do business and/or tell any of my business partners about doing business with this company .
  
  
  

  FaxBetter.com

  Date: 01/26/2023

  FaxBetter has been providing excellent fax service for more than 14 years to over ******* customers. When a customer decides to cancel, we do ask a couple of questions before cancelling a customer's account. These questions do not take more than 1-2 minutes. Even though this customer refused to complete the survey, we had cancelled their account (before we received this review).

  The purpose of these questions is to learn a little more about why customers are canceling so that we can hopefully correct the problem and retain them as a customer. If not, we will hopefully gain a little bit of information to help present and future customers. We apologize for any inconvenience this may have caused this customer. Should they need a fax service in the future, we hope to be able to earn their business again.

• Review fromNancy T

  Date: 06/30/2022

  1 star

  Nancy T

  Date: 06/30/2022

  Awful. The Fax service itself is basic but OK. The sales and customer support is deceitful and slippery. I received an email notice that my enrollment was renewing. As I had only sent a VERY small number of faxes, I emailed back to please allow my account to expire. I wasn't worried about this as my CC had expired. A few days later I received an email that said that in order to cancel, I had to call customer service. I was on a week vacation but called upon my return. Customer service was pleasant enough, walked through the cancellation offering significant discounts to the $142 /yr plan that I was. on. She finally offered $19.95 per year. I waivered and then said, OK, I'll do that. I gave my CC info and expected a charge of $19.95. Instead I was charged $142 for renewal! I called immediately (as in the next day !) I was informed that my 'auto renewal' had been processed (with my new CC) for the 22-2023 period and that the $19.95 was in place for 2023-2024! OK, I was upset. Just refund it ... No, they would only partially refund me, telling me that I accepted the 'terms and conditions' when I renewed. They refund $132, charging me $10 for the 24 hours between my calls. So first they charge me for an amount to which I did not agree, then applied the discounted amount to a renewal A YEAR FROM NOW and then sent a survey asking my if I was pleased with the service. NO. Avoid this company. edited to add: I can see from other complaints that the billing and customer service is awful for many more customers in addition to me.

  FaxBetter.com

  Date: 07/05/2022

  On 6/26/2020 Ms. T***** agreed to upgrade to FaxBetter Premium for $142.80 for 2 years. At that time she clicked a box next to the following statement that says, "I authorize FaxBetter to charge the bank card entered above $142.80 for 24 month(s) of FaxBetter service. I understand that I am enrolling in a subscription program and thereby authorize FaxBetter to continue charging this card every 24 month(s) until I cancel. I understand that I may cancel at any time but I will continue to receive service for the duration of my prepaid period. I accept and agree to the Terms of Service."
  
  On 6/25/2022 at 10:18pm, she emailed FaxBetter Support to cancel her account. This was on a Saturday night after FaxBetter Support had closed for the night. Because the next day, 6/26/2022, is a Sunday, FaxBetter Support would not open again until Monday, 6/27/2022.
  
  On 6/26/2022, the FaxBetter systems charged her account $142.80 in accordance with her wishes to ensure continuation of her service. When this happens FaxBetter works to make the necessary arrangements to ensure that her fax account will be in excellent working order and ready to send and receive faxes for the 2 years of her agreed upon service. It is for this reason that we do not give prorated refunds.
  
  On 6/27/2022 at 7:11am, FaxBetter support emailed her (in response to her email of 6/25/2022) informing her that cancellations are not accepted via email and that she must call to request a cancellation.
  
  Ms. T***** called FaxBetter Support on 6/27/2022 requesting to cancel her FaxBetter account. Instead of canceling, she agreed to continue with her FaxBetter Premium plan at a special promotional price of $19.95 per year. She was informed that she would not be charged until the completion of her current paid period, 6/26/2024.
  
  Ms. T***** called us again the next day, 6/28/2022, informing us that she was charged $142.80 on 6/26/2022. She expressed her desire to cancel her account. Even though we are not obligated to offer a prorated refund according to the statement (to which she agreed) above, we agreed to make an exception and offered her a refund of $132.85. This refund represents the $142.80 less $9.95 for the month in which she started to receive service on 6/26/2022. She agreed to this resolution.
  
  We understand that this situation was complex and potentially confusing. We hope this review of the events clears up any misunderstandings.

  Nancy T

  Date: 07/08/2022

  Interesting version of facts. Note: they were already in notice that I wanted to cancel the account by the time they 'renewed' albeit without a credit card Then this: "She was informed that she would not be charged until the completion of her current paid period, 6/26/2024". I was NOT notified that my current plan expriing in 2024 was $142. I expected a charge of $19.95. When I called I was told that the ONLY way I would receive any refund was to accept a prorated one.
  
  I stand by my comment: deceptive practices.
  
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  FaxBetter.com

  Date: 07/11/2022

  Ms. ****** had 24 months in which to cancel her account and she would not have been charged. Instead she waited until after business hours on the last business day of the 730 allotted days to cancel. As a result, she was charged as she had agreed when she signed up. Nonetheless, we gave her 93% of the charged amount back. We did not have to do that. If we were trying to intentionally deceive in any way, we would have refused any refund as we were not legally obligated to give her a refund.
  
  FaxBetter has been in business for over 14 years. Our policies are straightforward and clearly spelled out. Even so, where there is a misunderstanding, we give each customer more than the benefit of the doubt to arrive at a fair resolution as we have done here.