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Business Profile

Fulfillment Services

International Rebates, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fulfillment Services.

Complaints

This profile includes complaints for International Rebates, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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International Rebates, LLC has 6 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are refusing to answer my phone calls after I sent in the information they requested in order to process my rebate.

      Business Response

      Date: 04/24/2025

      We apologize for the delay in sending out the $25 refund to the customer generating this complaint. We have since sent out a check # ***** in the amount of $25 that cleared our bank account on 3/26/25 ( see attachments). Sorry for any inconvenience.

    • Initial Complaint

      Date:12/27/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Returned LifeProtect247 equipment for my dad ****** ******. Received a Confirmation Receipt on 3/28/24 with the offer and registration form for $25 rebate.Mailed form on 4/5/24. Form does not state if has to be mailed certified just that it has to be mailed through US Postal ********** is now 12/26/24 and I have not received any communication or the rebate voucher as stated on form.I submitted everything as required and want my $25 rebate!I have a receipt to send but only have 7 days to submit so I have attached the receipt and a copy of the rebate form showing there is no mention of sending form via certified Mail.

      Customer Answer

      Date: 01/23/2025

       
      Better Business Bureau:

      In regards to the above claim - on 1/17/25 I received a check for $25.00 from International Rebates, LLC.


      Thank you for your assistance in this matter!

      Business Response

      Date: 01/23/2025

      This complaint has been handled and check #*****  was mailed in the amount of $25 and sent via **** and delivered on 1/16/25 at 12:18 pm to ***** ******. Tracking number for refund check is as follows:

       
      9505515279265010577595. I did not have link to the portal to enter this disposition. Please advise.

    • Initial Complaint

      Date:10/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted two airfare supporting documents to receive my $1000 airfare credit. When I received my rebate check in the mail it was only for $75.37. When I called this company I was informed that they only reimburse 20% of the fare. When I signed up for this vacation package to the receive the airfare credit I was not told that I would only receive 20% otherwise I would not have signed up. That would be a BAD deal. When I called on 9/17/24 to get the instructions on how to submit my paperwork I received an email with the instructions. On 9/17/24 is the first time I saw or heard anything about only being reimbursed 20%. To remedy this I want my full $1000 rebate for airfare expenses I submitted. My expense I submitted total $1,052.94. That is the only remedy I will accept because if it was communicated when I purchased the package that it would only be 20% I would not have signed up.

      Customer Answer

      Date: 11/05/2024

       
      Better Business Bureau:

      This case has been resolved. I received my rebate that I was anticipating. Thanks!

    • Initial Complaint

      Date:06/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******************************* received a Life Protect item in 2/24. He no longer needed it and was told he could return it and receive a $25.00 rebate for using it. They sent a ***************** card as well as the Official $25 Gift Rebate Registration Form. The Certificate Code is GIFTIR0419, Certificate No.: *******. I returned the registration form on the behalf of *********************************************, NE on 03/04/24. The Terms and Conditions says to allow 8-10 weeks for processing, It has been long past that time and he still has not received his $25.00 rebate. We would appreciate knowing the status of the rebate and how much longer he must wait to receive it. Please mail to: ******************************* ***************************************. Your attention to this matter in a timely response is greatly appreciated. - ************************* on behalf of *******************************

      Business Response

      Date: 07/16/2024


      A $25 Gift Card was sent out to resolve this issue with ********************, *** tracking # **** 5152 7926 4194 4243 98 expected arrival Monday 7/15/2024. Thanks for your assistance on this matter.

    • Initial Complaint

      Date:12/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is advertising my personal phone number as as this business' "other" number. Please have them remove my phone number from all listings associated with this "business". Thanks.

      Business Response

      Date: 12/13/2022

      Upon review of this complaint and a thorough search of our consumer database and phone system we have no record of this customer or phone number referenced in this complaint. Our company adheres to 100% compliance with all state and federal requirements and contact only those customers that we have obtained expressed written consent to contact.

      Customer Answer

      Date: 12/16/2022

      Picture is on your web site of my phone number being listed as other phone for international rebates.  Again, I have had this personal cell phone # for at least 7 years, and I have nothing to do with international rebates.  Please have my number removed from association with this seemingly shady business.

    • Initial Complaint

      Date:10/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      International Rebates, LLC seems to have no intention to work with its customers. I thought I did everything that I was supposed to comply with the many ridiculous and unnecessary hoops they want you to jump through. I filled out the information properly after a long wait to try to find out what was even going on. I waited two months to get my rebate card in the mail. When I called, the person said the request had been voided because it wasn't sent by certified mail. There was no communication from the company to let me know that I had missed this step. They simply voided the offer. When I asked for a manager they gave me the name of a person **** who is supposed to have an extension **** with the phone number of ************. The number is most likely bogus as there's an eternal busy signal with no option for an extension.

      Business Response

      Date: 10/31/2022

      Good morning.  This customer was not in compliance with the terms and conditions of her offer.  We have attempted to reach her several times to discuss, however we were not successful in reaching her.  As a customer courtesy, we have cashed her out for the rebate.  The full amount of $100 was mailed to her at the address provided.

    International Rebates, LLC is NOT a BBB Accredited Business.

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