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Business Profile

Jet Skis

Siesta Key Aqua Adventures LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jet Skis.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 5th 2024.We paid for a boat excursion to occur, our boat was in an accident and therefore the excursion did not occur. Yes, we signed terms and conditions to board the boat, however, we sat on the Florida intercoastal for 2 hours on a boat. I am not asking for a full refund, however, the owner has made it clear that he is rude and his behavior via email when I expressed my feelings about the event that occurred he was demeaning and threatening me to call his lawyer. I was not rude, I was trying to be fair and polite. Please see the email with details attached.

  • Initial Complaint

    Date:06/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked a banana boat ride online on 6/28/24 for 11 AM. The reservation was made an hour prior to 11 AM, to have them pick us up at our resort. Half an hour later, I received a call saying they could no longer pick us up at the requested location and that we would have to drive 5 miles to another location, which was not logistically possible for us (Party of 6 kids). We requested a refund, and they refused to issue one.Then, they threatened me with extra fees if I tried to dispute it with my credit card company.

Siesta Key Aqua Adventures LLC is NOT a BBB Accredited Business.

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