We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lumber Store

Real Woods, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lumber Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Invoice purchase date: June 12, 2023 Purchased 250 LF primed poplar baseboard.Requested 12' - 16' mix boards (specifically discussed the need for longer boards with salesman, ***********************). Received 19 boards *****' - 14', a total of 255' less ****" of damaged, unrepairable board, 5 of the damaged boards were the longest. The boards arrived primed but very rough and each board required sanding prior to painting.The invoice indicates 10 days lead time. I received the boards on July 6. I had to call several times to get a delivery date. When I called the day after the 10 days, a Tuesday, I was given a list of excuses and told that it wouldn't be until the following Wednesday. When I called the following Wednesday, delivery was changed to Thursday. Poor communication, poor product. This company should not have a A+ rating with BBB

    Business Response

    Date: 08/11/2023

     Good afternoon,

      After reading this case it doesn't sound like we were given an opportunity to correct any defect in material.  We experienced a machinery failure during this project that caused schedule delay.  To address the priming complaint, the customer should have been informed that all custom primed molding requires sanding by a painter before final painting.  We're sorry for any inconvenience this may have caused the customer.

    Thank you,

    ********************** Inc.

Real Woods, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.