Reviews

This profile includes reviews for SlofoodGroup's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SlofoodGroup

  8134 Blaikie Ct Sarasota, FL 34240-8308

  
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  SlofoodGroup

  PO Box 3378 Princeville, HI 96722

Review Details

• Review fromZack B

  Date: 08/19/2023

  1 star

  Zack B

  Date: 08/19/2023

  I tried to file a negative review from a email sent to me requesting one. They make it near I mpossible to access your account and cancel a recurring order. Its predatory. Instead of filing the review they sent me back an email as follows.Actually, Its quite easy. Multiple emails go out letting you know how (one at the time of the order, letting you know a subscription was signed up for and how to cancel if it was done by mistake), there is a link in the header of the site for accounts, additional information is located I. The footer under the legal titled subscription policy and you could email our team at any time. Sorry you seem to of missed all that. I have canceled the subscription on your behalf based on your feedback and also included the log in link below. The links they provide do not make it easy to cancel your recurring order or I would have done it. When I read this insensitive reply I tried to log a review on their site and again it denied my review. They are an untrustworthy company.
  

  SlofoodGroup

  Date: 08/20/2023

  Hi Zack, thanks for your valued feedback. We have reviewed all data and communication from you in regard to your concern and found that your accusations, claims and otherwise are untrue and unfounded. You originally provided feedback calling our business a scam because you did not know how to cancel, stop or pause a subscription in which you knowingly signed up for. However this claim in itself is quite untrue. Upon placing your first subscription order on a site (where a subscription is not needed but opt in only) an email is sent directly to all customers letting them know A) a subscription has been signed up for B) how to log in C) or how to cancel if it was placed in error by logging into their account or simply emailing us to cancel. 48 hours before following subscription orders, an email is sent letting the customer know their next proceeding order is being send on x date and if it is not needed to please cancel, stop or pause. Additionally, customers can log into their account directly from the header in the account section. Information about the subscription service is also located in the legal section of our shop that describes the subscription service, how to log in and even how to stop, pause or cancel it including by simply emailing our team. At no point in time did you ever make any effort to cancel your subscription or communicate with our staff that your needed assistance. You consciously chose to be uncommunicative and make a false and untrue claim regarding the issue. When informed by our staff of all the various ways to cancel, stop, pause or alter a subscription, you once again responded in a very derogatory and abusive manner and threatened to do just what you did and leave a review with the BBB. At all times, our staff was prompt, professional, and provided you with truthful and accurate information. At every opportunity, instead of admitting you failed to take any basic or common sense action in regard to your account, you chose to be an abusive, slanderous, and overall aggressive customer blaming everyone for your frustration but yourself. On all points we delivered on our obligations. Your subscription orders (3) in total were delivered on time, shipped on the dates in which they were promised and information on how to manage your account was provided on multiple occasions via emails, located in multiple place on our site and our customer service staff was available and responded promptly to all or any emails. Canceling a subscription is quite easy and there or multiple ways to do it, you simply choose not use any of them. While we are truly sorry for this experience in our shop, our firm belief is the issue is your attitude, the manner in which aggressively communicate, and your overall hostilities on multiple accounts led to this experience.