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Business Profile

Pilates

BodyBar Pilates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pilates.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/17/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 3rd I signed up with this company for a 4/week class membership for $109 plus a $50 joining fee. I used all 4 classes within a few days. On June 11th I asked if I could upgrade my membership to unlimited they told me it would cost an additional $249.00. I asked if they could simply roll the first membership into the second they said no. So they wanted me to pay near $360 for 1 month at this gym. I said no Ill wait and buy individual class until the following month then start fresh with the $249.00 membership. I purchased 4 separate class pass for $35 each individual class total of $140.00 and was waitlisted and never got into any classes. When tried to speak with owner I was told I had to have an unlimited membership and they would not refund me for the individual class credits I purchased. I now have been charged $109, $50, $249.,$140.00 from June 3 to June 13th. I have been completely taken advantage of the company will not respond and the front desk workers are not capable of helping.

    Customer Answer

    Date: 06/19/2024

     
    Better Business Bureau:

    Hello I received a message from you today wanting me to put in writing that my issue with Bodybar Pilates has been resolved. Thank you for your help. 

    Sincerely,

    ***********************************

BodyBar Pilates is NOT a BBB Accredited Business.

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