Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to dispute the Mechanic Lien placed on my property and below is an explanation as to why.Hello,I received a Mechanics lien on my property by **** Craft *********************************************** and the reason why there is still an outstanding balance is because the work has not been completed. The reason that this is an issue, is because Ritz Craft did not follow the scope of work and get the power for the pool lights from the breaker panel that was designated for the lights and instead took my sprinkler well pump power and used it for the lights and that left my well pump without power, so now I have no sprinklers to water my yard. The result is that Ritz Craft has to run a new power supply from the breaker panel that was designated for the pool lights out to my sprinkler pump to restore power, that they decided to use instead of what was designated for the pool lights, this will involve removing pavers that were already installed and digging a trench out to the pump pad, lay the piping, pull new wire and connect it to the breaker in the panel that was originally designated for the pool lights and replace the pavers. ********** is well aware after discussions that we have had about that issue and a few others that still aren't finished. They have concrete over spray all over the house wall, windows and doors, they came out and cleaned one area off and said that they are finished. I did show them pictures of the unfinished walls and they still have not come back to finish cleaning the concrete off of the walls. The owner of Ritz Craft *********************************************** knows all about these issues and I have stated to them that once the work is completed that I would make the final payment and we can be done with this, but they decided to leave the work unfinished and put a lien on my property because of their lack of professionalism. I would like the lien removed from my property because it was done on false pretenses, the new power ran to the sprinkler pump and finish cleaning walls Thank You,

  Business Response

  Date: 12/16/2022

  **************** was contacted many times and he did come up with a list which we immediately addressed this included cleaning walls.  We completely disagree with his assessment of the electrical and hire only licensed electricians.  This electrician hooked the electric up per code as it had to be done and we stand by his work.  After our punch list items were complete we tried to contact *****************  He would not answer or return any emails despite us telling him that we have no choice but to protect ourselves by filing a lien, which is our right as we had a contract that he did not fulfill.  We are very reasonable to work with so if **************** would like us to remove the lien he should contact us direct and agree to pay his invoice.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 10/26/2021 i signed a contract with ritzcraft,they stated that it would take 8to16 weeks from the dig till my toes are wet (little longer if cage} i am in the 48th week,i asked them to fix their shotty paver installation months ago and finish paver installation,as of 9-12-2022 i still have the shotty pavers no pool cage (no date for cage installation) shotty paver work not fixed,i have paid ritzcraft the same day i recieved invoice!!totally discusted with this ***

  Business Response

  Date: 01/09/2023

  ************ is confused as to how long it takes to build a pool and there is no way anyone in our office would say **** weeks.  We can build a pool in 6 months but cages these days are another issue.  Since Covid hit they have been backed up on material and labor and unfortunately for us and our customers this means it can take an extended amount of time to finish the project.  Things are starting to get better now and we hope it continues.  We do our best with constant contact to stay at the top of the list with cage companies.  **************** project has been completed and closed for some time now.  His remarks on the pavers were directed at some pavers underneath wear a gutter was going so rain would come right off his roof and dump in the same area of pavers causing some wash out.  We told him once the cage gutter was up we would fix, which we did.