Complaints

This profile includes complaints for Constellation Data Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Constellation Data Solutions Inc

  1234 2nd St Sarasota, FL 34236

• 

  Constellation Data Solutions Inc

  801 US Highway 1 North Palm Beach, FL 33408-3811

• 

  Constellation Data Solutions Inc

  11350 McCormick Ep 3 Rd Ste 200 Hunt Valley, MD 21031-8985

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Offrs.com failed to deliver the services they promised. They claimed their proprietary AI would nurture leads, and their Inside Sales Agents (ISAs) would take over when appropriate, providing a warm transfer introduction. None of this happened.I never saw any evidence of AI nurturing or ISA engagement in the **** The few leads I received were just texts with client contact info, instructing me to reach out on my own. My first so-called "warm transfer" lead immediately responded with "STOP" when I introduced myself (screenshot available). Another lead had an incorrect phone number, and their home was already listed for sale, which means Offrs.com had not verified or nurtured the lead. This lack of vetting could have endangered my business and license, as it is illegal and unethical to solicit clients who already have a listing agreement with another broker.When I raised concerns, I was ignored or passed around to different team members who had no knowledge of my account. My original sales **** *** A, was unresponsive, and ***** passed me off to a lower-level teammate who couldnt provide answers. Despite emailing multiple times and ***** all relevant contacts, no one addressed my concerns. I am requesting a full refund for services that were never delivered, I stuck it out for 3 months in order to give their services a full try paying $2997 total. Offrs.com misrepresented their offerings, failed to provide what was promised, and ignored my concerns. Their lack of transparency and support suggests they operate in bad faith. I expect an immediate resolution.

  Business Response

  Date: 02/14/2025

  Dear ******,

  We regret to hear about your dissatisfaction with our services and appreciate the opportunity to address your concerns. Here at Offrs.com, we strive to provide high-quality lead nurturing solutions backed by our proprietary AI technology. We take all customer feedback seriously and aim to clarify any misunderstandings.
  
  At Offrs.com, we provide leads based on homeowner interactions with our online ads. These leads are offered on an "as-is" basis, with our AI system filtering and engaging prospects throughout the funnel. Some leads may be in the early stages of interest, while others are further qualified through AI interactions and follow-up emails. We have attached examples demonstrating this qualification process.
  
  Our support team has been responsive to your inquiries and provided assistance in a timely manner. Additionally, the services delivered were in line with our terms of service, which were agreed upon before accessing your account. Despite utilizing the service for three months, you chose to dispute all charges with your financial institution. Our billing team provided supporting documentation, and the case was decided in our favor, as reflected in the attached dispute resolution screenshot.
  
  As ad budgets are allocated toward lead generation, we are unable to offer a refund for services rendered. If you have any further questions, please feel free to reach out to our support team at **************************.
  
  Sincerely,
  Offrs Support

• Initial Complaint

  Date:09/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding services provided from May 20 to July 21, 2024. The business promised ***** qualified leads that could result in an average of 4 appointments. However, the leads provided were not qualified. The contact details (names, emails, and phone numbers) were inaccurate. Despite following up, the leads did not respond, and the promised nurturing by their AI and customer service was not delivered.I ran numerous email campaigns to these leads, but none of the emails were answered or even bounced back through their system. Conversely, emails sent from my work address bounced back or had incorrect information for over two-thirds of the leads.I attempted to resolve these issues through email, but received no assistance. I decided to cancel the subscription as the service did not meet my needs and requested a refund due to the misleading advertising. My request went unanswered.The business has charged me for three months, totaling $2,697, despite my cancellation request. They claim that a 30-day notice is required before the next billing date, a condition not mentioned in their advertising or initial agreement. Their recent communication stated: "We require a 30-day notice prior to your next billing date for cancellation. You provided notice on July 3, and your billing date is the 21st of each month. Therefore, you will have one final payment on July 21." This clause was not disclosed initially, resulting in misleading representation of their terms.I seek assistance in obtaining a refund for the charges and correcting their misleading advertising practices. The leads provided were far from qualified and did not meet the promised standards.

  Business Response

  Date: 09/16/2024

  Dear Angela,

  We apologize for any inconvenience caused and appreciate the opportunity to address your concerns.

  The contact information for the leads we provide is submitted by the respondents themselves. Unfortunately, we do not control the accuracy of the information provided and deliver leads on an "as-is" basis. You also have the option to append lead contact info within the platform at no additional cost. In that case, we use a third party to source the contact information and bear the cost for our clients.

  Our AI-driven nurturing process is designed to qualify leads over time. Lead conversion typically requires multiple interactions. We have been generating leads as promised, and a snapshot from your account has been attached for reference.

  Regarding your cancellation request, we received it on 07/03/2024. As outlined in our Terms of Service, a 30-day notice is required prior to the next billing date. This policy was presented during sign-up. Consequently, you were billed one final payment on 07/21/2024, and your account has since been canceled. We’ve attached screenshots of your cancellation request and billing history for clarification.

  If you have any further questions, feel free to reach out to us at [email protected].

  
  Sincerely,
  Offrs.com Support Team

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22255704
  
  I am rejecting this response because: the services and leads provided were in accurate and misleading. These were not customers that are looking to sell in the upcoming months as advertised. These leads were not qualified or nurtured as promoted in their sales pitch. If contacts would have been nurtured they would have been familiar and nurtured from Offrs Virtual RAI, email campaigns and internal sales reps communications. The program is oversold and does not perform as sold as in sales conversations. 
  
  Sincerely,
  
  Angela Palmer

  Business Response

  Date: 09/24/2024

  Dear Angela,

  Thank you for your feedback. Allow us to take this opportunity to address your concerns regarding our lead generation services.
  

  The leads we provide come with contact information submitted by the respondents, and we deliver them on an "as-is" basis. There are two main types of leads: those who have performed online activities indicating they may be in the market to sell, and form-filled or HVR leads. We have provided both types of leads, and I have attached a screenshot for your reference.

  It’s important to note that none of the leads are pre-qualified, as doing so would significantly increase the costs for ready-to-list leads. Our program does not promise or sell qualified leads. Once the leads are generated, we nurture them through email drip campaigns, which were included in your plan, and our AI system works to qualify these leads over time. Attached is a screenshot demonstrating the AI deployment for your leads. This nurturing process requires time, and we set these expectations during our sales and onboarding calls.

  If you have any further questions or concerns, please feel free to reach out to us at [email protected].
  

  Sincerely,
  Offrs.com Support Team

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22255704
  
  I am rejecting this response because: The services do not stand up to the advertisement, the number of incorrect emails, phones numbers and information gathered is subpar and not adequate for nurturing leads.  Despite my attempts to resolve these matters, I have not seen any satisfactory response or solution. As a customer, I expected a higher level of service, and I am disappointed in resolution. 
  
  Sincerely,
  
  Angela Palmer

• Initial Complaint

  Date:07/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 6/11/2024 and soon to be 7/11/2024 Amount: $499 and $499 Business claimed I would get 30 leads that could turn into 3-4 appointments.The business will not help me at all. We have gone back and forth via email. My issue is 2 fold. First, there is absolutely no way that the leads they are providing through their system will turn into 3-4 appointments. The subscription isn't exactly what I was expecting so I tried to cancel. I gave a 30 day notice per the agreement I signed. They did not give me a copy of the agreement and I don't see any way to access it. They are going to charge my credit card for another full month. Forcing me to pay for an additional full 30 days. They are advertising this as a no contract program that will help to generate 30 leads (potential customers) and 3-4 appointments. And they are advertising that there is no contract. Once you are in the sign up process you see its a 30 day notice to cancel and once you try to cancel they sent me this: "we require a 30-day notice prior to your next billing date for cancellation. You provided notice on 06/20, and your billing date is the 11th of each month. Therefore, you will have one final payment on 07/11"It says nothing on the agreement at all about there needing to be a 30 day notice prior to the next billing cycle. They are falsely advertising and creating a far off interpretation of our agreement.

  Business Response

  Date: 07/10/2024

  Hi *******,

  Thank you for bringing your concern to our attention. We understand how important it is to address any issues promptly and effectively.

  We would like to clarify that Offrs subscriptions typically require a 30-day notice for cancellation. However, in your case, we have made an exception and waived this notice period. Your account has been cancelled, and no further payments will be processed. Attached to this message is the confirmation of your cancellation that was sent to you yesterday.

  If you have any further questions or need additional assistance, please do not hesitate to reach out to us. We are here to help.

  Thank you for your understanding.

  Best regards,

  Offrs Support

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/24/23 I signed up for a one year subscription to their lead service, which I understood was only for a year period of time. Then on 2/24/24 I was billed for a renewal subscription from Offrs.com. On that same day I submitted a support ticket to them saying I did not approve this renewal and to please refund me the full amount. Their response was only a screen shot of their current policy of an automatic renewal. I told them I wanted to see a signed agreement by me that I agreed to this when I originally signed up. That's when they provided me with another screen shot with my information attached below. (please see attached documents). I am claiming fraud on this so called agreement. First reason is the date is incorrect. How could I sign an agreement on 1/1/23 when I didn't even sign up for the service until 2/24/23. Second, the IP address they state is from where I was emailing them on 2/26/24 regarding getting my refund. This is an IP address at my current job and I was not working at this job on 1/1/23 or even on 2/24/23 So how could I sign this so called agreement with that IP address when I wasn't even employed there yet? Lastly the broker at the time of the agreement was ****** ********. I have since changed brokers to **********  So if this is an agreement I had signed on 1/1/23 or even 2/24/23 why would it say *********? This company has fraudly signed this agreement. I have asked them for the whole agreement with my actual signature. They will not provide. What they have provided is a fraudulent agreement.