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Business Profile

Security Systems

SmartShield Homes LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems.

Reviews

Customer Review Ratings

1/5 stars

Average of 2 Customer Reviews

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Review Details

  • Review fromDOMINICK C

    Date: 06/18/2024

    1 star
    Anyone that is considering a home security system stay away from Smart Shield! I’ve had to call them back several times to fix my doorbell, which still does not work after four months. I had them install an outdoor Wi-Fi extender, and the technician made holes in my ceiling , left wires exposed, Charged me an extra $265 for the Wi-Fi extender which still did not extend my Wi-Fi to my pool equipment. I had to call Another company to fix what they messed up. I totally regret having signed a three-year contract with them. I have written emails to the owner and have never received Response regarding my issues. My ring doorbell system was 100 times better and for 1/10 of the price.
  • Review fromJanusz N

    Date: 09/06/2023

    1 star
    A lot of promises without solutions for job poorly done. Spend over$ ***** for system that doesnt work and no one seems to know how to fix it. Stay away from this company and I am talking from experience. My previous system at the house in the other state worked and was serviced with no problems.

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