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Business Profile

Streaming Service

Night Flight Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a 7 day trial of nightflightplus. There was the option to Cancel before trial expired to not be charged. I cancelled within 24 hours and got an email confirmation. (attached) On 4.25.2025 I was charged a monthly subscription fee. $6.99. I shouldnt have been charged. I reached out to them and provided the email receipts and proof of cancelation. I am seeking a full refund and complete termination of my account and payment information to settle. The attached PDF's are pre-numbered 1, 2,3,4,5 in order of how this transpired. The first receipt is for the 7 day trail. The 2 second receipt is for cancellation of the 7 day trial within 7 days, the 3 third is the charge for the subscription which was illegal, and the fourth 4, is the cancelling it again, but it was the actual charge. Id also like to give them a negative permanent rating. On 4.26 They responded glibly and as if they have no idea what I talking about. The response is PDF 5_

    Business Response

    Date: 05/13/2025

    We have been in contact with this customer and issued a full refund of $6.99. Please see our email correspondence attached. Thanks,

Night Flight Plus is NOT a BBB Accredited Business.

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