Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had an initial consultation with Dr ******************** on 5/24.Was Provided a treatment plan for Face/Neck Lift and lower eyelid lift.Contacted ****************************** on 5/30/24 to reserve the surgery and pay 10% deposit. During this call, I discussed potential dates for the procedure with her office. I initially requested 8/8 and was advised that was not available so I agreed to 8/15 as the date for the procedure.I subsequently made all arrangements, including vacation time from work, and arranged assistance/care during recovery. After additional consideration, I decided to only proceed with the lower eyelid lift, and informed Dr ******************** of this during a call on July 15. Proceeded to have bloodwork on July 31 and an EKG (in ******************************** on August 9.I received a voicemail from Dr ******************** on August 12 that they had not received bloodwork. I forwarded bloodwork results on August 13 and called ****************************** to confirm that the results were sent. On August 14 I called ****************************** to confirm logistics for the procedure on August 15. I was then informed the procedure was rescheduled to August 22. This was never communicated to me prior to August 14, despite numerous phone contacts and physically being in ******************************* for an ***, no one ever told me the surgery date had been moved. Due to this late notice, there was no way to rearrange my previously approved time off from work, as well as all other accommodations made for recovery. I have subsequently tried contacting ****************************** numerous times. After numerous calls to attempt to work through resolution, I received a text message on 8/28 stating, "**** I will reach out after surgery today I do apologize we are trying to get all info together". Since that message there has been no communication.I was completely willing to discuss options with Dr ******************** but they will not ************* paid ($7370)5/24 - $100 consultation 5/30 - $1,756 (10% deposit to reserve date)7/18 - $5,394 (balance)8/13 - $120 (EKG performed in **********

  Business Response

  Date: 09/23/2024

  The surgery Booked by Mr. Allen was scheduled verbally with receptionist for 8/22 ( Not 8/15) and this date was  repeated multiple times at different appointments, including when he showed up for his EKG appointment. He did not question the appointment date when discussed during those times. He additionally received a text which confirmed his post op day 1 appointment on 8/23.   The consent forms were signed  by him stating understanding about the date change and cancellation policies including the non refundable 10 % down payment,  cancellation fees, and rescheduling fees. 

  Written communication has been sent to resolve this matter with the consumer, awaiting his reply. 

   

   

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a surgery ( $15,000 ) and Emily Jiles refused the surgery after receiving Lab work on my late wife ***********************************. Labs showed a liver issue. They refunded half the money and must have medical proof that she cant have the surgery to proceed with refund. My wife died and I gave them the Death Certificate THEY ARE REFUSING TO REFUND !!!! This is a crime

  Business Response

  Date: 08/14/2024

  This response was taken verbally by the BBB: ******** and ***************************** came to my office for a consultation on **** * ****, patient came in presenting as a healthy looking *********** ******, no major health issues. Consultation for a mommy makeover, I did a very thorough history and physical, I let her know that the best results would be a breast lift augmentation and a tummy tuck with liposuction of her hips and flanks. Our financial policies when they want to book procedure, we explained the process. In order to hold surgery date, they had to pay deposit. They paid deposit and ******* ** **** ** *** at same day surgery center. We booked the surgery center for this 6 hour procedure.  We had also ordered her implants for the case as well.  Her lab orders were given to her a few different times, initial lab order given to her on **** *** and most recently on  We explained we needed them as soon as possible; she did not get them done until they resulted on **** got results on ********* which was 4 days before procedure. ** **** **** *** ***** **** * ** * ***** ***** ****** ******  When they are above normal it could be a sign of possible medical problems.  We do not do procedures if platelet levels are low, patients level was ** ***, normal range is *******. All these factors made it too risky to do surgery at that time, so I explained that her best bet is to reschedule to a much later date after she had seen a doctor regarding these tests.  I explained that those levels would have to be normal before surgery is done.  She said she understood at that time.  I also discussed with them our financial policies which were also on * documents signed, **** *** ***** There were fees that we did not charge to reschedule, we did not charge the ****** fee if you cancel.  They contacted us later in the fall which was ******** * that they had not seen any doctor regarding her liver issue. they also said that they were no longer planning on doing the mommy makeover and wanted their money back. We explained again the financial policy form and we sent copies of it via email on ********** ** *** to them. We discussed there was an email sent on ****** we were still discussing dates for surgery.  ***************************** started demanding the money back, ******* - refunded them **** ***** *** **** ** *** **** ******* ***** ** *** ******* ***** *** ******* which we did not have to according to our financial policies.  Since then ***** has continued to badger my office staff, he has been harassing my clinic showing up unannounced and making demands, making stalking phone calls from multiple different numbers to speak with someone, we made police report about his suspicious behavior, had to have my lawyer send him a letter via certified mail that he needs to cease and deists, we owe him no more money and already made our goodwill offer payment of ****** that we were not obligated to do.