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Business Profile

Transmission

AAMCO of Sarasota

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All of my documentation is in my vehicles glove box which is currently still at AAMCO. I took my 2010 ****** Ultima Coupe there have the transmission rebuilt and payed **** dollars. They had my vehicle for almost a month when I went to get it. 400 miles later my vehicle left me stranded when the transmission failed. The vehicle was towed back to AAMCO in which they had my vehicle another month. A week later my vehicle started making a screaming noise at **** rpms and above. I take my vehicle back again to AAMCO where I am told that there is nothing wrong with it , clearly that is untrue. I decided to take it to a different AAMCO and was told that there was clearly something wrong with it but they couldnt fix it that I had to take it back to where I had the work done because of the warranty. Now currently my vehicle is setting at AAMCO and has been there for another month. I have called several times but keep getting excuses like they are busy, personal issues. This is not my problem and I have told them that. I feel like they are jerking me around until April when my warranty expires. I have put **** miles on my vehicle in a little less then 18 months because Im afraid I will be stranded. Would like to have my vehicle fixed properly and a extended 12 month warranty. This has been a huge hassle for me to get to and from work over almost 18 months and costly.

    Business Response

    Date: 03/06/2023

    The customer is correct, there is something wrong with the transmission and needs to be repaired under warranty. We have therefore removed the transmission from the vehicle and it currently is being rebuilt by our master builder. I am unable to  give an exact date of completion at this stage but I will undertake to extend the customers warranty by the sum of all the time that the vehicle has spent in the shop under warranty repairs. I hope that this will allay the customers concerns that we are attempting to "mark time" until his warranty expires.

    Customer Answer

    Date: 03/06/2023

     
    Complaint: ********

    I am rejecting this response because:

    Giving me time lost on the vehicle warranty sounds acceptable but I would also like a adjustment on my bill for the cost of me having to get to and from work all these months I didnt have a car.

    Sincerely,

    *******************

  • Initial Complaint

    Date:07/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my car in with a transmission issue, after being charged 4700.11 dollars for a complete transmission rebuild I picked up my car and noticed the transmission still was not right. I brought it back the next day, and after they had it for 2 weeks they call me o tell me the car overheated and cracked a head. the car had never overheated previously. i had the car towed to the dealer and there was an 320 miles extra on the car and the dealer found that the car was run with no coolant. engine block cracked requiring a new engine. had to replace the engine on the car to then find out the transmission was still not fixed. the employee Shaun took my car home personally and caused the damage. my car car is a a 2011 ford Taurus SHO which is a twin turbo car from factory. He obviously took my car on joy rides and probably was racing it. once i finally got the motor replaced the dealer informed me the transmission was still having issues. Aamco did not want to take any responsability for the damage caused to the car and his 320 mile test drive. that is the short version, i have documantation to support this.

    Business Response

    Date: 09/01/2022

    Business Response /* (1000, 14, 2022/08/22) */ We are engaging with the customer in order to try and resolve this matter in conjunction with our insurers.

AAMCO of Sarasota is NOT a BBB Accredited Business.

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