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Business Profile

Vitamins and Supplements

Intelligent Labs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been ordering a supplement called ********* from this company for a few years. I am diabetic and this supplement helps control my blood sugar along with medication and diet. I placed an order a little over a week ago for more Berberine. When this supplement arrived, it looked similar to what I always ordered but now I believe they are using B2 and claiming its Berberine. Never have I had this product make my urine turn bright yellow. The only thing that does this if people take B vitamins then our bodies take the excess and it comes out in urine as bright yellow. I DO NOT take any multivitamin or B vitamins. I have also been contacting this company about refunding me the international charge on this order. Usually they respond back in one day and ask me to tell them how much the charge was and they refund me. I have contacted them twice using their online contact form and nobody responds back. Im not sure if this company has changed ownership or what has happened. But something has changed with the Berberine and I believe they are using B2 because its cheaper and it also is yellow in color like Berberine. I feel that what I ordered isnt the same product quality as in the past. But I cannot even get someone to respond back to me about the international charges much less about the quality of this Berberine.

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