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Business Profile

Wheelchair Ramps

Harmar Mobility LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wheelchair Ramps.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have already filed a complaint. They sent the wrong lift for my electric wheelchair. Their response was a complete lie. We took their response to Mobility Plus, who installed the lift, and they contacted corporate who contacted Harmar. Harmar then sent the correct lift. Mobility plus sold us another wheelchair for $1227.96. Harmar is reimbursing Mobility Plus for the difference between the cost of the chair and what they sold it to me for. I believe they should reimburse me for what I paid for the chair. It was completely their error that caused the chair to fall off the lift. There were 4 of us listening to the initial call to Harmar from Mobility Plus. They never said what they reported in their response to my complaint.

    Business Response

    Date: 08/26/2024

    The dealer has responded to this situation and has provided means to repair/replace the mobility device as well as the lift. Any refund would have to be conducted with them as they handed the transaction. Please contact the Harmar dealer you have been working with. Thanks. 

  • Initial Complaint

    Date:11/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called and asked about pricing for a stairlift. I no longer needed the item requested. The Harmar Mobility Company sent an email to my personal email and my work email to collect payment, even though I never signed anything or gave a credit card. By contacting my employer, in regards to my work email, my two supervisors email, and an info@ email they violated HIPPA, Fair Trade and BBB. They said the bill was delinquent but I never gave payment info and left a message saying I was no longer interested. They also said the stairlift was delivered and had proof of delivery and they would email me that info. However, when I spoke to the supervisor there was no delivery has it had not left the warehouse.

    Business Response

    Date: 11/01/2023

    Harmar does not collect payment in this manner, nor do we collect payment directly from the public. This was likely a spam attempt and should be reported as such. Thank you. 

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a Harmar AL300 mobility scooter lift from Spinlife in addition to installation. Harmar arranged to have *********** in Redlands ** install our lift. Well today I went to use the lift for first time and it wouldn't work. Apparently, the install was done unprofessionally as the installer placed harness wiring in front of truck tailpipe and wiring burned to a crisp.

    Business Response

    Date: 09/26/2022

    Sir - 

     

    Was the dealer contacted in this instance? We need photos and a serial number as well on this issue to investigate. Thank you.

    Customer Answer

    Date: 09/26/2022

     
    Complaint: 18126960

    I am rejecting this response because:

     

    I am out of town and cannot give you serial number.  I have sent you purchase information from Spinlife and photo of burnt wiring.  I contacted you via complaint because ****** at Sun Medical (installer) does not return my phone calls!!!

    Sincerely,

    ***********************

    Business Response

    Date: 10/06/2022

    Please call Harmar directly at ************ and we will send you the documentation in both paper and electronic format. Thank you.

  • Initial Complaint

    Date:09/19/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a mobility scooter lift (DATE:08/04/2022 ORDER #:119775630 ITEM(S):AL300 ************ Chair and Scooter Lift). The package did not include the tool to manually operate the scooter lift in the event of a dead vehicle battery. This tool/feature is advertised. I have contacted Spinlife, the seller and Sun Medical, the installer. All they tell me is they will contact Harmar for tool but no success in getting tool sent to me.

    Business Response

    Date: 09/19/2022

    We do not provide an override tool at Harmar for this lift - it states in our Owner's (page 14) and Install Manual that a 3/8 inch socket is required to drive the lift up or down manually. 

    Customer Answer

    Date: 09/19/2022

     
    Better Business Bureau:

    I have not received the owners manual so I would not have known this.  Please send me owners manual since Sun Medical, installer must have kept it or Harmar did not send it to installer. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/28/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are very disappointed with our Harmar scooter lift that was ordered from and installed by Mobility Works in ************. We purchase it in April 2019. The power extension and retraction mechanism broke February 2021, and was repaired under warranty for parts only. The cost of the labor was paid by us in the amount of $203.18. The lift has only been used 3 or 4 times since. Last week, my wife was attempting to load her scooter into her truck and the same thing happened. She took it back to Mobility Works on and was told that the lift was now out of warranty and the repair cost would be $1,112.10. She was charged $32.50 for them just to check it out. She contacted Harmar and they weren't interested in doing anything about it. We are now saddled with a defective piece of equipment that we have invested nearly $5,000 between the cart and the lift The responses from Mobility Works and Harmar are unacceptable. We will also be filing a complaint with the manufacturer. There is either an issue with the installation, manufacture product, or both. Itemized receipts are attached.

    Business Response

    Date: 08/31/2022

    We have contacted Mobility Works directly to resolve this issue for you. They have either contacted you or will be contacting you to address the concerns and problems. Please contact me if this does not happen in a timely manner. Thank you.

Harmar Mobility LLC is NOT a BBB Accredited Business.

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