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Business Profile

Blinds

Deco Dreams Plantation Shutters, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blinds.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 2,2022 I spoke with a gentleman requesting a quote for window covers *****************, he told me he was in the area and could come by and give me a quote . ***************** came by measured as I looked over materials after deciding on window shades. He then quoted me $1924.02 and my husband provided him with a check for the amount From the Chase acct check # **** for the full balance. We were told give or take 8 weeks, after the 8 weeks he wouldn't *************, eventually I texted him and he stated the company was having issues with materials, and this went on for another d8 weeks then I stated I wanted a refund he agreed but says he would have to make small payments due to the economy and as of yet we have yet to get anything from this man.

  • Initial Complaint

    Date:09/07/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchase a set of interior planation window shutters on 5-3-22 in the amount of $ ****. company will not give a delivery date for the product or refund the money. the company owner Mr. ***************** response to refunding the money "check will bounce" and he does not have money to purchase the material for the shutters either. you just have to wait. when I mentioned filing a fraud case with the police Mr. ***************** response was if you contact the police, quote" you will not get your shutters".

    Business Response

    Date: 10/18/2022

    #********
    Mrs ***************************,
    We have spoken with and her job is on my install calendar. 

    Customer Answer

    Date: 10/19/2022

     
    Complaint: 17922748
    Sincerely,

    *************************** , this has been an on going problem with multiple delivery dates given, still no shutters. reasons for delay, owner in car accident, death in work force, no money for material even though the full amount was paid at time of contract. last excuse waiting on shutter frame which makes no sense as I was told they made the shutters at their location. there is a fraud investigation on going for the same reason, take your money do not deliver goods. at one point I expressed going to the police and the response ( if you do that you will not get your shutters). 

    Business Response

    Date: 11/14/2022

    I have addressed this job they are on our installation schedule. Thank you*****************

    Deco Dream Plantation Shutters llc 

    Customer Answer

    Date: 11/28/2022

     
    Complaint: 17922748

    I am rejecting this response because: as of 11-28-2022 we have not received the shutters we have purchased. deco dream did contact us 3 weeks ago stating someone would be coming to our house to verify the shutter dimension before manufacturing. of course, just one more lie, no one came by. we finally purchased shutters from a local company in ****** County, took less than two weeks to make and install the shutters. we did reach out to Deco dreams requesting a refund as the shutters are not built if someone had to verify the dimension and did not show. I will be contacting the states attorney.

     

    Sincerely,

    ***************************

    Business Response

    Date: 12/09/2022

    I have contacted ********************* 

    She has agreed that I pay ****** per month for 3 months would satisfy her complaint. 

    I am sincerely dedicated to resolving any customers issues.

    Deco Dream Plantation Shutters, 

    *****************

    Customer Answer

    Date: 12/12/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Deco Dreams Plantation Shutters, LLC is NOT a BBB Accredited Business.

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