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Business Profile

Cell Phones

Elite Metro Corp 3-011

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a problem with my phone not working and I paid $50 month service but had no service in May 2023. The clerk at Metro said I need to buy a new SIM card and give them 3 days to fix my service, it didn't work and she refused to refund my money. So, I had to go elsewhere for phone service. I'm out $50 + $13 SIM card for a total of $63. I want my money back!

    Customer Answer

    Date: 09/15/2023

    I paid Elite Mobile on May 02, 2023 a total of $108.75.  I had bought a new speaker for $50 a long with the amount in my complaint, and I paid with my credit card.  

Elite Metro Corp 3-011 is NOT a BBB Accredited Business.

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