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Business Profile

Pool Resurfacing

Master Sand Blasters LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Resurfacing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for my pool to get ********** on May 16th 2023. In June my pool was sprayed by individual. The work was terrible and damage was done to my tile and grout. In October my pool was attempted to be fixed, but 2 weeks later pool peeled. I was told that they didn't apply enough heat and would have to drain and fix. I've reached out several times to get this paid job completed with no return calls or texts.

    Customer Answer

    Date: 03/13/2024

    Please let me know if you need anything else. 

    Business Response

    Date: 03/20/2024

    ******************* is the owner of eco finsh coatings which you wrote the check out to not my business I dont own pool equipment to do your pool his company did the job you show proff that you wrote me a check to master sandblasting llc now since you are attacking me on all social media and at all the ball fields and around highlands county that I have proff on from this town its slander to my business and now this will be forwarded to my lawyer along with the other text messages and voice messages I have from you and witnesses of the slandering you have done to my company for a job that you paid **** company to do 

    Customer Answer

    Date: 03/22/2024

    More Information...The receipts attached list both company names; Eco Coating USA, LLC and Master Sand Blasters LLC, further confirming that you and ******************* were working together at the time of service. It was presented to us at that time that you were co-owners of this business. You, ***************************, personally did the work on my pool as evidenced in my camera footage, photos, call logs and text messages. ******************* had a family emergency at the time of service and was not present while the majority of work was being done. I can attach  pictures of the end product are reflective of the work that you did. The payment was split and was partially paid via credit card and the remainder paid via check. The check was written out to ECO Coatings *** as instructed by you. The credit card payment shows paid to Master Sand Blasters LLC on my statement. I have attached that. Are you stating here in writing that you did not physically work on my pool or are you merely stating that the check that I handed to you personally was not endorsed by you so you should not be held responsible? It is my understanding the two of you have since parted ways and ECO Coatings *** and Master Sandblasters LLC are being run separately by **** and you respectively. **** has stated to me that he maintains ownership of the pool equipment previously used by you to work on my pool explaining your statement above that you "dont own any pool equipment at this time. The fact that you continue to deny working on my pool or having any affiliation either as an employee of ******************* or co-owner, despite your company name being listed on my receipt, while simultaneously accusing me of slander speaks volumes to your character and work ethic. I look forward to speaking with your lawyer and would be more than happy to provide evidence of your participation in the re-finishing of my pool.

    **************************** has opened up a new company doing pools after he has scammed several families.. I attached a pic of this

    Customer Answer

    Date: 03/22/2024

    More Information...The receipts attached list both company names; Eco Coating USA, LLC and Master Sand Blasters LLC, further confirming that you and ******************* were working together at the time of service. It was presented to us at that time that you were co-owners of this business. You, ***************************, personally did the work on my pool as evidenced in my camera footage, photos, call logs and text messages. ******************* had a family emergency at the time of service and was not present while the majority of work was being done. The payment was split and was partially paid via credit card and the remainder paid via check. The check was written out to ECO Coatings *** as instructed by you. The credit card payment shows paid to Master Sand Blasters LLC on my statement. I have attached that. Are you stating here in writing that you did not physically work on my pool or are you merely stating that the check that I handed to you personally was not endorsed by you so you should not be held responsible? It is my understanding the two of you have since parted ways and ECO Coatings *** and Master Sandblasters LLC are being run separately by **** and you respectively. **** has stated to me that he maintains ownership of the pool equipment previously used by you to work on my pool explaining your statement above that you "dont own any pool equipment at this time. The fact that you continue to deny working on my pool or having any affiliation either as an employee of ******************* or co-owner, despite your company name being listed on my receipt, while simultaneously accusing me of slander speaks volumes to your character and work ethic. I look forward to speaking with your lawyer and would be more than happy to provide evidence of your participation in the re-finishing of my pool.

    Customer Answer

    Date: 03/25/2024

    More Information...The receipts attached list both company names; Eco Coating USA, LLC and Master Sand Blasters LLC, further confirming that you and ******************* were working together at the time of service. It was presented to us at that time that you were co-owners of this business. You, ***************************, personally did the work on my pool as evidenced in my camera footage, photos, call logs and text messages. ******************* had a family emergency at the time of service and was not present while the majority of work was being done. The payment was split and was partially paid via credit card and the remainder paid via check. The check was written out to ECO Coatings *** as instructed by you. The credit card payment shows paid to Master Sand Blasters LLC on my statement. I have attached that. Are you stating here in writing that you did not physically work on my pool or are you merely stating that the check that I handed to you personally was not endorsed by you so you should not be held responsible? It is my understanding the two of you have since parted ways and ECO Coatings *** and Master Sandblasters LLC are being run separately by **** and you respectively. **** has stated to me that he maintains ownership of the pool equipment previously used by you to work on my pool explaining your statement above that you "dont own any pool equipment at this time. The fact that you continue to deny working on my pool or having any affiliation either as an employee of ******************* or co-owner, despite your company name being listed on my receipt, while simultaneously accusing me of slander speaks volumes to your character and work ethic. I look forward to speaking with your lawyer and would be more than happy to provide evidence of your participation in the re-finishing of my pool.

    Business Response

    Date: 03/25/2024

    I have forwarded this to my lawyer and we are pursuing a law suite against this cilent for harassment on my company so from this day forward any information is sent to my lawyer there is nothing said that I didnt help **** work on his job not a law against working with another company you paid his company and I also have all the records and voice messages and recording from all the slander you caused my business that has been turned over to my lawyer last week so from this day forward done talking to you and your harassment against me we have talked to other companies that worked with this client also how she attacks all contractors and they are moving also against legal matters against her. I will forward this information to my lawyer thank you

    Customer Answer

    Date: 03/25/2024



    Im not sure what part you are disputing in my comments? Youve confirmed you own Master Sand Blasting LLC, which my receipt and credit card statement for the deposit reflect. You have confirmed you did the work on my pool. This forum is used to post complaints about businesses that have been paid for a job that was not completed or not completed correctly. Its a year later and my pool is still not fixed. Public reviews, word of mouth and possible complaints are not illegal and come with owning a business. How you choose to handle those complaints can make or break your business. Something to keep in mind going forward. 

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