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Business Profile

Screen Enclosures

Lanai Guy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Enclosures.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 2024 The lanai guys put in screens and I contacted them after the storm because over the last couple of rain storms, there has been puddles in my lanai, so I might need holes drained in the frame. They responded and said they would take care of it. Afterwards, I left a follow-up message just saying when they come out, the whole side of the screen was ripped out. I just wanted to make sure they had the tool to put that back in place. This was the response I got. A mother f****** hurricane just blew through do you realize that. Want to go back to ******** or wherever the h*** it is you came fromThis is the most unprofessional response I have ever received. I have no idea if they are even going to take care of the problem. They didnt even give me enough spine that goes to the bottom of the frame, which is the reason that it didnt hold. I dont want them at my house, but I want $100 to pay somebody else to fix this.

    Business Response

    Date: 10/21/2024

    At the time we received the call concerning screen panel replacement, we had just entered our property through our neighbor's yard, as ours was not accessible, which had been devastated by Hurricane ******. We were in utter shock and disbelief at the level of damage our property had sustained and then, at that moment to be told some screens had not been installed correctly after a Cat3 hurricane sent us over the top. Any other time, the issue would have been handled with the normal professionalism we provide. We did reach out with an apology, with no response and have issued a check for the requested amount. We again apologize, for the mishandling of the call. 

    Customer Answer

    Date: 10/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** ******

Lanai Guy is NOT a BBB Accredited Business.

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