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Business Profile

Gas Station

CIRCLE K

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been over charged many times and more than they advertise for cigarettes. They advertise that an inner circle member gets two or more packs of 305s for $4.25 a pack and after the supposedly discount it is $4.35 a pack before taxes. I have complained to staff and have heard all kinds of excuses why I am being charged more. Even talked to a manager if that was her position and excuses again. I went as far as to call and email corporate with no response several times. Had same thing happen at another ************************************ that was advertising $4.15 only to be charged $4.35 again

    Customer Answer

    Date: 01/05/2025

    Still have not heard anything back from original complaint

  • Initial Complaint

    Date:02/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been using this gas station since weve moved to ** and even briefly worked there. The company advertises a credit card price and a cheaper price for cash. Ive been using cash but never get the discount advertised. Ive asked about it and the cash register automatically amends the price. If youre a regular employee you cant really fix the price cause the computer does everything internally. Ive lost a bit of money with how expensive gas is, I cant imagine those using the gas station longer than I. This is false advertising. *** reached out to their corporate line multiple times to resolve this as well as other issues but have never received a call back. Ive contacted the FL labor department for how poorly employees are treated. The next will be a civil suit over sexual harassment and the lack of breaks allotted to employees. *** tried reaching out to corporate to resolve my issues but the company hasnt responded, so *** began taking the next steps to recoup money lost from this companies off handed practices

CIRCLE K is NOT a BBB Accredited Business.

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