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Business Profile

Wholesale Meat

American Gold Label Foods, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Meat.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought with EBT, MEAT WAS TOUGH AND TASTELESS. Having a lot of difficulty getting a refund, I am disabled and living in limited income. Told I have to wait 90 days for processing.

    Business Response

    Date: 04/15/2024

    Hello ******,

    We are sorry to hear your experience. This is the first time we are hearing of this issue for you and would love the opportunity to make it right.

    We'd be happy to help resolve this for you. Can you please provide more details so I can look up your transaction? Please provide - purchase date, full purchase amount, and last 4 digits of your card number.

    Thank you and I look forward to resolving this matter for you very soon.

    *************************

    AGL Foods

    ********************************

  • Initial Complaint

    Date:02/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought various boxes of steaks. Shown on receipt as 1AGL Beef on Feb 10th in **********, **.Boxes labels showing Prime Beef. NOT!We have tried the pepper fillets, reg. fillets,chopped steak and the strip steak. So not just one item. I have tried different ways to tenderize to no avail.I can honestly say this is the toughest, worst tasting beef I have is ever encountered in my 74 years.If there had been one bad piece I would not be writing this complaint. But this has been with each one we tried.There is no one at the tent and the truck has not moved in several days. Can not take back to gentleman I purchased for from. I would not feed these to my dog (if we had one).Please do the right thing and refund our money. I will send it all back to you.*************************

    Business Response

    Date: 03/06/2024

    We have responded to the complainant directly to assist them in finding the retailer who assisted in their sale. We are a distributor and therefor did not directly assist this customer in any way. We do not believe this complaint is applicable to us as we have no way to definitively know how they ended up in possession of a box with our name on it, what the contents were, etc. Also, being that we did not sell this product to the complainant we have no ability to locate or refund any charges. However, as a business dedicated to quality product and service we will do all we can to find the retailer they claim to have purchased this product from.

    Customer Answer

    Date: 03/08/2024

    I will give the information to *************************.  I will send copies of the charge receipts.  But I want this complaint to remain open since the quality of the beef is horrible.  That would definitely be their issue. As this would not be the fault of the retailer.  

    *************************

     

    Customer Answer

    Date: 03/08/2024

     
    Complaint: 21350494

    I am rejecting this response because:  The meat came from your business and is of extremely poor quality.  I will send you the information that you requested but the quality is a issue of your meat.

    The receipts have the following:  There are 2 receipts

    receipt 1:  Date: Feb. 10, 2024; 3:07 P.   Transaction 10400014.  Station: ******************* *****; Amt:$254.00   Ref ID: ***************

    receipt 2:  Feb 10, 2024, 3;05P;  Transaction10400013.  Station: *******************;  Server: BRxB ; Clover ID: EPW7E9BDSJM0J;  AMT:$278.00      Ref.Id: *************

    Both credit card  receipts show American Gold Label Foods Inc 


    Sincerely,

    *************************

    Customer Answer

    Date: 03/14/2024

    Good Morning:

    I have been working with ******* to resolve this issue.

    She has refunded the purchase price of the meat.  The charges have been credited to my card.  I sent her documentation on the meat so she could trace who provided the meat to them for resale.

     

     

     

  • Initial Complaint

    Date:11/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Steaks on Nov 17, 2023, from Vendor for American Gold Label Southwest ***** - Steaks are "FREEZER BURNT" and uneatable. Called Company at: ************ on Nov 20 (First attempt to eat any of the meats) spoke with **** in sales, he gave me the local rep. (Will/ ************) name and number, called and left voice messages (approx. 3-4) and texted on Nov 20, 21 and 27 - no reply. I was asking for replacement of products but since I cannot speak with anyone, I think a refund is appropriate. / Attaching proof of calls and text messages in an attempt to rectify the issue, unable to speak with anyone.

    Business Response

    Date: 01/23/2024

    Hello BBB, we are a wholesaler and do not typically work with the customers directly. This was a rare instance where we assisted our sales rep with a sale. After we got the customer back in touch with the sales rep we removed ourselves from the conversation as it was now resolved. You can see the attached screenshot of the payment sent to this customer showing that she was indeed refunded. The situation was resolved.

American Gold Label Foods, Inc. is NOT a BBB Accredited Business.

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