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Business Profile

Bounce Houses

Inflatable Party Express, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reserved rental tables and chairs. I received my invoice, and paid the $50 deposit. I then received the rental contract. I signed it virtually. The balance due was $84.49 (copy of contract attached). A few days later, the owner called me and told me there was a $60 delivery fee that needed to be added to my invoice. I was confused by this for 2 reasons: 1. Their website clearly states that delivery fees ARE included in the posted prices, though there may be an additional fee depending on area. My contract already included that $20 area fee. And 2. They had already sent me the contract, which I signed. After that voice mail, I was sent another invoice. I did not intend to pay the difference because I had a signed contract with the original cost. To my surprise, when I went back and click on the contract, it now included the $60 additional fee, and it had my signature! I did NOT sign it. My signature was still timestamped from when I signed the first contract. This is not legal! I did speak to the owner, but they had me between a rock and a hard place. I needed the tables and chairs the next day and couldnt scramble to find more. She did remove the $20 out of area fee however, this business is less than 6 miles from my home so I dont really know why I had an out of area fee to begin with. I just really take issue with the bait and switch tactics of this business, as well as the false advertising on their website, but mostly, the fact they they changed a legally binding contract without my consent. A fair resolution would be refunding the $60 delivery charge that should have been included in the price.

Inflatable Party Express, Inc. is NOT a BBB Accredited Business.

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