We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

CBD Oils

Remedy Holistic Wellness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Oils.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased from her an item totaling $63.30 on Nov 9, 2022. As of the filing of this complaint 1) I have not received my product 2) she refuses a refund 3) she threatened me with legal action for speaking the truth about the situation 4) she promotes herself as a RN but no record of it 5) she has now blocked me on social media and phone so no response 6) she steals money by using CashApp and *****. She needs to be shut down. Its obvious by all the complaints and social media posts warning people about her that this is not an isolated issue.

  • Initial Complaint

    Date:02/28/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company 12/2022 and it is now 02/28/23. I got in contact with the business owner on Instagram with a question on my order and she responded very aggressively. ****** was harassing her and her followers. Id like this scam of a business to be shut down. Shes stealing thousands of dollars from people.

  • Initial Complaint

    Date:02/28/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product was never received. Multiple messages sent to owner of business with no responses. No refund has been given for item.

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received my product. The phone number has been disconnected. When I try to track my order it always says hasnt been fulfilled yet. ************************* will not answer when asked via social media or emails. I sent money via Zelle. I know it says no refunds but it also says I will receive products.

  • Initial Complaint

    Date:02/14/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 17, 2022 Paid $37 through Zelle for some eardrop from Remedy. Said that it would take 35 to 45 days since they are swamped. It's almost 60 days and they don't answer my messages on Instagram. The chat doesn't work and the phone number posted on their website gets disconnected right after it rings. Total scam. She got me, don't let her get you.

  • Initial Complaint

    Date:02/09/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a remedy from her company, Holistic Remedy in the amount of ***** on 1/3/23. I sent messages to her several times to which I have received no response. I have never received the merchandise, a tracking number or any communication from the business owner. Based on other complaints, it seems she may be a scam artist, but I just want my money back. Her website should be shut down if she can deliver on her promises.

  • Initial Complaint

    Date:01/24/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Not real products!!! Owner is EXTREMELY RUDE!! JANUARY 2nd I bought what I thought was a product from Remedy Holistic Wellness thru instagram. Relieved instructions on order fulfillment and was told **** days. After 2 weeks of nothing I reached out. And continued to reach out once a week for the next month. I tried email, phone, and website... no response! Until she wanted to and wow... she is pathetic and rude! When she finally got a response she BLEW up at me saying I was blowing her up and causing her baby not to sleep! Wait.. I thought this was a business? And she has the let's chat feature on her page? Anyway, she was extremely rude and aggressive with her responses and very unprofessional. I want my money back and for her business to get shut down. I believe her products are not legitimate or natural but places lables on them pretending to be. BUYER BEWARE! DO NOT SHOP AT remedyholisicwellness.com she is a scam artist and extreme hot head who will harass you when you try to open up and communicate about your order. By the way. If you order from her link in bio, no disclaimer about how long it will take. Perhaps she needs a few business tips because she is clueless on how you treat customers!

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Before I placed and order with ***************************** dba Remedy Holistic Wellness on Instagram, she was completely responsive and kind. The minute I placed my order, I never heard from her again. Only a recent message stating that she will not tolerate me asking her repeatedly for my products. That I promptly paid her $178.30 for!! She is a scam. I have everything screenshot. She is taking money from innocent people that believe her snake oil saleswoman spill! Well I believed her! I should have checked here first and now we are out almost $200 and this ***** gets away with it? I have a few contacts in ******* so I am going to take this further than here. I know now why she puts her product availability times ***** days out. Because it is impossible to get a refund from Zelle after 30 days. This is thievery and she will have to refund A LOT of people when or if she gets caught! I hope this complaint can help at least one person from this *****!

  • Initial Complaint

    Date:12/21/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/15/22, I placed an order from Remedy Holistic Wellness. I sent the money for the order and received an email confirmation of my order and also acknowledgement from the owner the payment was received. When I didnt get my order I reached out via Instagram to the owner and was told processing was delayed mostly due to the hurricane that hit the area. On 11/9/22 I received a confirmation that my order was shipped with a tracking number. I continued tracking the order but it never moved ( shows label created) I reached out multiple times to the owner via Instagram, email, chat and tried the business phone number which says (voicemail is full) I cannot reach this business and the owner will not reply even though I have asked several times for an update or refund. The total paid to her was $128.15. I would like to receive a refund at this point.

  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered neem oil from Kaylee on May 21, 2022. It is now November 25, 2022 and I have yet to receive the product. I have been extremely patient with her on this. I have asked for updates about the order and have been told (see attached) that it takes “35-45+ business days”. After asking for updates, I have received no further communication and demand a refund. Since the owner will not contact me directly I am forced to go this route to be refunded the $35.45 I sent to her. She also has since closed her zelle account so I cannot request the money back from her.

Remedy Holistic Wellness is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.