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Business Profile

Dentist

Smile Design Hernando, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business keeps sending fraudulent bills to my home with more charges added on even though no one in my family has been there since I walked out when they wanted to bill me over $100 for a cleaning that should have been covered by my insurance. I didnt get anything done that day and have paid with either cash or debit card for all other services at the time of service. I have just today received a bill in the amount of $866.59 which is a fraudulent charge. That is illegal and this business should be shut down for doing this to people. I refused to pay over $100 for a cleaning because I didnt have the money for it and I wasnt informed prior to showing up that it would cost me over $100 that day. They wanted to charge me. $50 cancellation fee which I refused to pay since it wasnt my fault they dont know how insurance works. I walked away didnt receive any service so I refused to pay. I wend from a balance of $27 for whatever portion of the cancellation fee that wasnt covered by the credit on my account.

    Business Response

    Date: 01/09/2023

    Your complaint has been received regarding the statements you're receiving, and the manager is looking into it.  We will response as soon as we can.

    Thank you.

Smile Design Hernando, LLC is NOT a BBB Accredited Business.

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