We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fitness Center

Anytime Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am set to be laid off July 1st. This was announced to the company I work for by the *** in advance so we are aware. Today I spoke to a staff member to question if I can cancel or at least pause my membership. Until I regain employment. I was told no. I understand that I signed a contact but I have no control over losing my job which causes a lack of income. I wont have money so Anytime Fitness withdrawing money I dont have due to no fault of mine is borderline theft. I should be able to at least pause.

  • Initial Complaint

    Date:05/24/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a personal training contract with Anytime Fitness. I became injured and was told by my trainer that I was able to cancel the contract. Anytime Fitness then proceeded to debit my checking account, which I never authorized for them to debit for the personal training fees. Not only did they charge me one $90 fee but they did it 2x in one day. I am very upset by this since I am injured and not able to use this service. Also, my family is having money trouble which is making this even harder to deal with.

    Business Response

    Date: 05/24/2024

    The complainant is a member of the Cedar Lake IN club. Each Anytime Fitness is independently owned and operated and because she is not our member we cannot advise on her account or that individual clubs policies.

     

    She will have to work with that club directly and file any complaints with the proper governing body of that state.

    We are located in ******* and this complaint has nothing to do with our facility and ask that it be removed immediately

  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

    Business Response

    Date: 10/02/2023

    While we understand the frustration this issue may have cause, this member is not a our home club Member. Their ******** is ********* **. and with every location individually owned and operated, they will have to take the complaint up with their home club, as we dont have access to the account information and couldn't help even if we wanted too.

    That said, is when an agreement is entered into, it is clear that the agreement is to be honored. It will be up to *************, to determine the best course of action in their club. In this case, this complaint does not pertain to this location and we ask that it be removed.

    A screenshot of the members profile is attached, clearly showing their home club as ************... we are **************

    Thank you

Anytime Fitness is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.