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Business Profile

Interlocking Pavers

Preferred Pavers Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlocking Pavers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initially, we were so impressed with *****. Personable, reasonably priced, seemed genuine. Now, were left wondering if he taken our deposit and run ??Our patio paver work was to begin June 1st. The day came and went without any communication. When ***** did finally return our emails/calls, we were told the pavers were on order. He was waiting for them to come in. June 19th was the day they would know about the pavers. His wife finally called and shared the a/c in their building died. Theyve been working from home!! Still waiting! .. now 20 days later, our calls and emails are not being answered. Were worried they have taken our deposit and run. Worse, we referred a friend who signed a contract & also gave them an even bigger deposit.Would like our full deposit back.

    Customer Answer

    Date: 07/10/2023

    The business (Preferred Pavers) has reached out to us and has agreed to begin work on 07/24/23.

    He offered apologies for his non-communication with an explanation that we are willing to accept.

     

    We are satisfied at this time and would like to close this case.

  • Initial Complaint

    Date:05/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the last email I sent to the company on Saturday, May 20th with still no reply from the company. "**********************, I have tried over the last 2+ months to contact you to arrange for warranty repair work (fireplace repairs and re-sanding in certain areas) but no one has responded to any of my emails or voice mails that I have left/sent. Here is a summary of my attempts to contact you 5/19/2023 left voicemail ***************:24 pm 4/13/2023 left voicemail ***************:34 pm 4/2/2023 sent email to ******************************************************** 3/10/2023 sent email to ******************************************************** Perhaps we can talk one evening this week so we can discuss next steps. As a professional like you, your response would be greatly appreciated."As the company has ignored all my attempts since March to have them come out for warranty work, I am seeking a refund for the total cost of the fire pit of $2700. I will need to hire another paver contractor to come and fix/replace the fire pit.

Preferred Pavers Inc. is NOT a BBB Accredited Business.

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