Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  services that were not rendered. Company wanting to collect monies on job performed.*** the owner stated to me ,in a lengthy phone conversation, he knows and was aware of an employee that was not treating lawns. *** stated he knew that the employee was treated lawns correctly due to the fact the tanks on the truck was never refilled. *** had to finally fire the employee. *** stated about 2-3 weeks ago he would make good and treat the lawns. Stated He does want to take our money for a job that was never done. Now the office is demanding payment for job not done. They are threatening me to collections also this company has changed their name to GOOD NEIGHBOR. OMG. ISSUES AND RED FLAGS

  Business Response

  Date: 11/14/2023

  *******************, you had 3 accounts with us and all were over 90 days past due so no further services were rendered and your accounts have been cancelled as bad debt and assigned to our third party collection agency. This was all explained to you. On the date of service you mentioned there was 2 technician on the route that date and confirmed your service was completed. You didnt have any issues until demand for the payment on your 3 accounts that were seriously delinquent were made. You can call our office to make payment in full on your accounts or collection efforts will continue. Thanks.

  Customer Answer

  Date: 11/18/2023

   
  Complaint: 20741145
  
  I am rejecting this response because:
  2 accounts were past due. 1 account paid in full. However the 2 accounts were not paid due to services not rendered. Owner stated that the employee he hired was not testing lawns, including the 2 accounts. He stated the employee never filled the tanks to treat lawns. My family member even spoke to this employee as he came to the property. He said he was just looking at the property. I was being billed for no service. that employee was fired. I am sure he tainted the name of this company,***** the new name. This outstanding balance should be sponged due to service yes not rendered. The owner even told me that on the phone. 
  Sincerely,
  
  *******************

  Business Response

  Date: 11/20/2023

  *******************, you had 3 accounts with us and all were over 90 days past due, you paid on one account so no further services were rendered at the other 2 locations and your accounts have been cancelled as bad debt and assigned to our third party collection agency. This was all explained to you. On the date of service you mentioned there was 2 technician on the route that date and it was confirmed your service was completed. You didnt have any issues until demand for the payment on your 3 accounts that were seriously delinquent were made. The 2 accounts in mention both started service 4-14-23 and only received 1 payment on 5-3-23. In 5 months 1 payment was received on these 2 properties and your best excuse is they were not serviced. As for your assumptions! We own both a pest control and pool company and at the advice of our accountant merged the 2 and rebranded as 1 company. There is nothing wrong with our company reputation. Back to the matter at hand! You can call our office to make payment in full on your accounts or collection efforts will continue including placing liens on both properties. Thanks.