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Business Profile

Pest Control Services

EcoFloridian Lawn & Pest Control
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Eco applied a 10 year termite treatment. To keep the warranty intact an inspection must be done every year. I have made 10 phone call to get the inspection completed I was told there was A 30 day ***** period we are now way past that. I also asked for a lawn treatment with no response very disappointed

    Business Response

    Date: 01/24/2025

    Hello,

    On 1/22/2025 after reading the notification of this complaint filed by Mr. ***** I called him. I was aware that he was due for his annual renewal because I had just mailed him another renewal letter on 1/16/2025 alerting him that we had attempted to schedule his renewal inspection in December however we were unsuccessful reaching him by phone. 

    I informed Mr. ***** I had renewed his warranty already due to the fact he has been a long-time customer, and I was confidant he would be available at some point for us to visit his home and complete the visual inspection. Mr. ***** was pleased to hear this and while we were on the phone we scheduled his appointment for Tuesday, January 28, 2025.

    Please let me know if I need to provide anything further in order to satisfy this complaint.

    ***** D. ********* Sr.
    Email: ***************************************************************
    Office: *************
    EcoFloridian Lawn & Pest Control
    *********************************************;

    Customer Answer

    Date: 02/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** *****

EcoFloridian Lawn & Pest Control is BBB Accredited.

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