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Business Profile

Pizza

Dominos Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered food from domios tonight and it was cold and aslo tasted funny and i had to throw it out beacuse when i opened one of the boxes there was a dead ***** in the box and the food was cold and messy . the store is at **** is the store number spring hill north it was done at 810pm and was at my house in ten mins thats not cool they rush the foof and it was cold. i paid ***** for the whole thing andf the salad was small and not fresh

    Business Response

    Date: 08/07/2023

    The customer service department responded to this complaint received over the weekend, in a timely manner.  Customer was called first thing the following Monday morning. He never once mentioned any bugs to any staff member, neither customer service nor employees at the **********************.  He said he called the store to complain about a "loaded" Tator tot order that did not contain enough toppings, but his sandwich was just fine.  He was upset that when he called the store to complain, he perceived an attitude from the employee about replacing the Tot order.  **************** offered this customer a refund on total order, if it was paid by a card.  It was not, customer paid in cash.  We are unable to refund cash customers, so customer was offered previous order value in credit for the next order.  Customer refused and hung up on **************** rep.

    Customer Answer

    Date: 08/08/2023

     
    Complaint: 20425785

    I am rejecting this response because:  the lady who called me said she was a manager and wasnt.

    Sincerely,

    ***************

Dominos Pizza is NOT a BBB Accredited Business.

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