Complaints

This profile includes complaints for Success Property Management and Sales's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Success Property Management and Sales

  8368 Forest Oaks Blvd Spring Hill, FL 34606

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  Success Property Management and Sales

  5160 Mariner Blvd Spring Hill, FL 34609-1802

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company success property management has stated our lease was violated due to smoking. My wife and I rented the apartment from 10/15/23 through 10/31/24. The residence was never smoked in as neither occupants smoke. We moved out of the apartment on 10/18/24 but kept the utilities connected as per our lease and also so we can clean before turning keys in. We were contacted about the smoking in the apartment on 11/7/24. I have sent emails and called to try to resolve the situation with no reply. Success property management is withholding our security deposit for cleaning fees. I believe it is a mix up with apartments being charged for smoking because our direct neighbor moved out of his apartment a week later and he is a heavy cigarette smoker. I believe we are wrongly accused of this violation

  Business Response

  Date: 12/09/2024

  Hello. The Owner of ****************** hires Success Property Management and Sales to place tenants in the property. We placed ***** ******** in the property at ************************************* Any disputes between tenant and owner per the terms of the lease upon move out, are between the owner of the property and the tenant. Success Property Management and Sales does not manage this property for the owner, we only find and qualify tenants at move in. Any dispute at move out is between Owner and ******.

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented **** Sugarfoot residence on 5/1/2022 and moved out on 9/26/2022. I notified the property agent I had a replacement tenant for my lease, and would like a full refund back of the deposit I gave in the amount of $3200. The new tenant moved in on 10/1/2022. They mailed a check to me which got lost in the mail. When i spoke to the property management agent she told me I was entitled to the full refund and said nothing about any fees I might incur upon moving out. When I asked if they could cancel the check they mailed out that got lost, they said no because they do not want to pay the cancellation fee. Then I was told to go to the post office myself and put in a request for lost mail. The check was mailed back to their office. I was told in a text I could pick it up. When I picked it up I saw the enclosed letter with ******* statues in it that exceeded my time limit since this letter was lost in the mail, and they did not want to help with this matter at all. In fact I was told they kept their end of the agreement once they mailed it. But the lease says I'm entitled to the refund of my deposit and since it was lost in the mail, that is not keeping the agreeement to **** took photos of the house on my phone to prove the house was cleaned and the only thing broke was an inexpensive mini blind on the door that is less than $20 to replace.I was over charged a cleaning fee of $250.00, a $90 blind replacement fee and the month of June I was living without a working refrigerator. No replacement was offered, and I had to incur the expense of a mini fridge so I could eat. I could not afford take out for a month. No discount off the rent was offered either while I had no working fridge. I had to wait for the repairman to get the replacement parts which took 3 weeks. I had a repairman come out 2 times, because it broke down two times. I had no refrigerator for a total of 5 weeks all together.The new tenant moved in Oct so the lease never had a gap in rent.

  Business Response

  Date: 12/19/2022

  Re: Complaint ID: ********
  Thank you for bringing the above matter to our attention.Success Property Management and Sales strives to provide and maintain a positive relationship with our clients. This commitment has helped us achieve and maintain an A+ rating with your organization, a recognition we are proud of, and work diligently  to uphold.
   The complainant,  *************************************, entered into a lease agreement for the home located at *********************************************************************. Her lease began on 05/01/2022 and was to end on 04/30/2023. ************************** contacted ***** in September 2022 to inform us that she wished to end her lease early and vacate the property. She also provided the phone number for a party that was interested in leasing the home, upon her move out. In her complaint,************************** states that she was not informed that any claim would be made against her security. However, paragraph 3 of the lease, signed by her, states in bold print, The Security Deposit is forfeited in the entirety if the Lease Agreement is breached by TENANT, including for vacating the PREMISES prior to the conclusion of the Lease. This policy helps offset the additional management fees/commissions the homeowner incurs in order for a new tenancy to begin. In a gesture of goodwill, SPMAS opted to withhold only 50% ($1600) of the security deposit for early termination of the lease.
  The property was inspected following Ms. ************ tenancy and prior to the new Tenants taking occupancy. During this walkthrough,there were numerous issues noted throughout the home that were a direct result of Ms. ************ actions, or inaction during her tenancy.  The following items were noted during the move out inspection:
  The home had extensive dust throughout (largely from neglecting the air filter, see below) and was generally unclean. It was necessary to have the home professionally cleaned, prior to the new tenants moving in. This resulted in a $250 bill, which we included in the claim against security.
  
  The AC filter was left unchanged for a long period of time and had even caved into the opening. This caused extensive dust throughout the home, and also created a strain on the entire unit. Per the lease, it is the Tenants responsibility to change filters monthly. Paragraph 25 of the lease also states that Tenants will be charged for replacement of all air filters, upon move out.
  
  One blind was broken (see attached photos) and needed to be replaced. There was a $90 charge incurred for the replacement and installation of the broken blind and air filters. This was included in the claim against security.
  
  In addition to the above charges, ************************** was also charged $107.50 for rekeying the home. Paragraph 25 of the lease states, Upon move-out there will be a mandatory lock changing charge at market rate or the amount actually incurred by Landlord, whichever is greater, deducted from the security deposit.
  
  Per Florida Statutes 83.49(3) we are required to send any claim on security within 30 days of move out. The Claim on Security Letter was mailed through the **** by certified, signature required receipt, on October 18, 2022. This was done as required within 30 days of her moving out. Once the letter is sent our obligation to the tenant is completed. When she called and did not receive the letter, we provided the routing number for the letter. It is the tenant responsibility to track and locate the letter. We did advise her that if it was returned to our office she would be called. Upon checking the tracking of the letter, it shows it was Unclaimed/being returned to sender. The letter was returned to the office on 11/23/2022 at 5:35pm our office closes at 5:00pm. They dropped it off on Friday 11/25/2022, but the office was closed for the Thanksgiving Holiday. On Monday we received the letter. ******* was called immediately to pick it in person. Please see attached receipt and signature card. ******* signed the card and dated it 11/30/2022 but it was Tuesday 11/29/2022. Per the letter she has 15 days from picking the letter up to respond in writing if she has any objections to the amounts on the letter. We have not received anything in writing from ******* as of 12/14/2022.
  While we regret that ************************** is displeased with the outcome, ***** acted in accordance with the lease. As previously stated, it is our desire to have positive, long lasting relationships with those we serve.Evidence of this can be seen in the decision to only withhold 50% of the security deposit, rather than the full 100% that we were entitled to claim for her early termination of the lease agreement. The additional fees incurred were fully outlined in the lease, and understood by **************************.
   ************************** also addresses a refrigerator repair in her complaint. The refrigerator in the home was brand new. When ************************** made us aware that there was an issue, a repairman was dispatched immediately. He was able to get it working, however it was likely only a temporary fix. Since the refrigerator was new, it was covered under factory warranty. The repair was handled through the warranty afterward. As such, we were not aware that there was an extended period of time where the Tenant was without a refrigerator, as she did not contact her property manager to inform them of such. Had ************************** contacted us, we would have made every effort to remedy the situation in a way that would have been satisfactory for her.
  
  Attached is a copy of the lease, **** receipt, **** tracking card, **** tracking showing all steps attempted, photos of AC filter, and broken blind.
  

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18477369
  
  I am rejecting this response because:
  The agent was well aware the refrigerator wasnt in working condition since she was the one who contacted the repair man both times. She knew full well the length of time I had no refrigerator. 

  I did give them their new tenants name because she wanted to take over the lease. Their was no gap in rent on this property upon me moving out. I called the agent to notify her I bought my own house, but had someone who wanted to take over the lease, so their wouldnt be a gap in collecting rent . That tenant moved in on October 1 2022. 

  
  I also had called the agent when the air conditioner stopped working . I left a message on their machine and she called me bank and sent a air conditioner repair man. He changed the filter that day. 

  
  I cleaned the house up when I left and their was no dust due to a broken air conditioner unit because it was repaired and changed by their repair man they called. 

  
  This management company has written a lease that blocks a tenant from even going to civil court as it says the tenant would be liable for lawyers fees under any verdict. This is an abuse of legal language and wrongfully charges people are being subjected too. 
  

  I took pictures of the whole house before the day o left and if need be I can print them out and submit them. 

  
  This management company does not operate under good faith and is taking advantage of people due to the large influx of people moving to *******. 

  It will not allow me to down load all the pictures I have, so if your office needs them Ill be happy to mail them. 
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 01/03/2023

  Our company stands by our prior response. All of our leases are written by an Attorney. The terms are clear and concise. This is to protect all parties: the Tenant, the Home Owner, and the Management Company. 

  ************************** made the decision to end her lease, months before the date outlined in the lease. As a result, she forfeited her security deposit. Rather than put a claim against her entire deposit, the Owner and SPMAS graciously decided to withhold only 50% plus a small portion for the incidentals previously outlined. While we regret that this customer remains dissatisfied, we are confident that we were both fair and gracious in our dealings with this client.