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Business Profile

Sporting Goods Retail

BowlersMart, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for BowlersMart, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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BowlersMart, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/04/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sent me shoes in cheap shipping plastic that are clearly used floor models or maybe the warehouses test set, which happened to get damaged in shipping because of said mentioned cheap shipping packaging. Then they want me to pay for a protective box to secure used damaged goods(more than the cheap plastic they use for their customers) so that they can eventually send me a pair when they come into stock since they're out.

      Business Response

      Date: 08/31/2022

      Business Response /* (1000, 10, 2022/08/22) */
      To whom it may concern,
      We as a distribution of bowling goods. All the shoe are shipped the same in industrial shipping bags that are weather resistance. The shoes in question are new shoes that have no damage or issue with the shoes at all. For the complaint we are receiving we ship and treat all customer to the highest satisfaction.


      Consumer Response /* (3000, 12, 2022/08/22) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Evidence I sent of scuffed shoes and damaged shoe and shoe box from improper shipping prove your statement otherwise. It was the last set in stock and your company clearly sent me some used shoes to try and gain a profit. Then you take weeks to respond and claim ignorance even in the face of evidence.


      Business Response /* (4000, 14, 2022/08/23) */
      Honestly, I am confused as the issue. we have a 60 day return policy free of charge and pay return shipping. If you are unhappy please return the product for a full refund. Thanks

    BowlersMart, LLC is NOT a BBB Accredited Business.

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