We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Title Loans

Doma Insurance Agency Of Florida, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Title Loans.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had been working with Doma Family of Companies on the re-finance closing of our home in October 2022. Nowhere was it mentioned during this process that the title on the home was "dirty". This company failed to do a thorough search to find there were two liens placed on our property in 2014. Both had gone to judgements and had been recorded within the court system. As far as we knew, we were signing on the closing of our re-finance with no issues and the title was clean. Not once was this communicated in a written or verbal fashion. It was not until June of this year (2023) during the sale of our home, the two liens were discovered by a separate reputable title company. This came as a bit of a shock as we had just worked with Doma 8 months prior. Not only were we as sellers shocked, but the buyers of our home were less than amused. This could have potentially costs us the selling of our home. Had we known about the liens prior to listing, we could have resolved them, tied them into our re-finance loan, and paid them off. The lien payoff ended coming our of our profit ($7,000) on the sale of our home as the title company could not sign off until the title was clean. In July I filed a complaint with the company on their website and did not receive a call until a few days later. The gentleman I spoke to was condescending and I was basically told that all title companies run title searches differently and without exact details, he couldn't really help me. I would not recommend this company to anyone!

    Business Response

    Date: 10/04/2023

    Good afternoon:

    My name is *****************************, Esq. and I am Corporate Counsel and Vice President for Near North Title Group ("NNTG"). Doma Insurance Agency of Florida, Inc. was acquired by NNTG in August of this year. Please note that *********************** is no longer with the Company.  I have been asked to investigate this complaint. In order to locate our file on this transaction, we need the Florida property address. The information provided in the complaint lists only an **** address.

    Please e-mail me directly at ********************* The Doma e-mail addresses will not be available after Oct. 6,

    Customer Answer

    Date: 10/06/2023

     
    Complaint: 20586405

    I am rejecting this response because:

    This was the only affiliation contact information with DOMA that I could find on their website. In order for my complaint to go to the correct DOMA affiliation, please provide me with the branch or contact information that corresponds with my **** address.

    Sincerely,

    ***********************

    Business Response

    Date: 10/13/2023

    Please note that *********************** is no longer with the Company.  I am not sure how to respond to the consumer's latest message. The address listed for **************** in her original complaint is ******************************************************************************. I do not know if Doma has a branch office in that location. I need to know the address of the Florida property which is the subject of the complaint. I searched ******************** name in our system and no Florida files come up for her. Without a property address, I can not research this complaint.

Doma Insurance Agency Of Florida, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.