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Business Profile

Bed and Breakfast

Agustin Inn Bed and Breakfast

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We stayed at this B&B **** * ********. During the day on ***** the A/C went out on our floor, causing the temperature to reach ** degrees. We therefore left the ceiling fan on high and went to dinner and to walk around town, only to return to find that a significant amount of water had dripped from the ceiling fan and soaked our bed. Housekeeping did come up right away to change out the linens, but the A/C was not fixed and we then could not use the ceiling fan due to the water. We were unable to open the door window due to the sound of a loud rock band playing next door until after midnight. The General Manager was unable to move us to a different room and to avoid us having to drive the *** hours home (this was around *****pm) on a Saturday night, she agreed to refund us for the night's stay $**** She stated again on Sunday morning via phone that she would refund Saturday night. At this point, I have left messages, sent texts, sent an email, and attempted to contact someone via Facebook Messenger and our refund has yet to be processed. We would just like the **** that was promised to us back. Our booking confirmation number was ********

Agustin Inn Bed and Breakfast is NOT a BBB Accredited Business.

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