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Business Profile

Mediation Services

Mediation USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mediation Services.

Complaints

This profile includes complaints for Mediation USA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mediation USA has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Mediation USA

      St Augustine, FL 32080-4506

    • Mediation USA

      1305 Barnard St Savannah, GA 31401

    • Mediation USA

      3160 Hwy 21, Ste. 103 #73 Fort Mill, SC 29715

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/30/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 09/17/2021 I paid this company $285 for them to help me with a case involving a debt collector trying to sue me. They told me they would keep me out of court. They scheduled mediation sessions with the court on 09/17/2021 that they never attended OR sent me any communication regarding the results. They would only respond via text, very seldom via email. I received a notification of a required court appearance to have a judgement placed against me on 8/22/2022. The company/representatives never appeared before the court during that scheduled date. When I asked why they didn't appear they said it was my fault for not informing them but they received prior communications from the court. I requested a refund in my $285 because this company did nothing to help me, they only took my money and placed a POA with the debt collection company which prevented me from speaking with them for a number of months.

      Customer Answer

      Date: 09/12/2022


      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


       Complaint: ********



      I am rejecting this response because: the letter sent April 2022 was never forwarded to me by Resolution, USA. The last contact I have from them is date October 21, 2021. Please see the attached which shows a screenshot of my email communications with this company.



      Regards,


      ***** ********







    Mediation USA is NOT a BBB Accredited Business.

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