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Business Profile

Water Services

PSL Water Guy LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Attached Is Cancellation Of Complaint Between ***** ***** & **** Silk - Effective 2-23-2025 

    Company: PSL Water Guy LLC
    Consumer: Reals , Terry 

    This e-mail is to notify you that you currently have a new message with BBB in regards to complaint #********. 

    Please click on the link below to access BBB's *************************** System to read this message. 


    Go to: ***************************************************
    Enter Code: 74193760790DC

    AS OF TODAY'S DATE: 2-25-2025 
    PLEASE CANCEL MY ORIGINAL COMPLAINT REQUEST AGAINST PSL WATER GUY, UNDER complaint #********
    AS THE OWNER OF PSL WATER GUY **** SILK CALLED ME TO RECTIFY THE SITUATION. THAN YOU IN ADVANCE FOR HELP & ASSISTANCE.  
    PLEASE SHRED ALL DOCUMENTATION ***** ***** SUBMITTED ON COMPLAINT!
    Respectfully, ***** Reals 
    ********************************;
    *****************, Fl 34951 

  • Initial Complaint

    Date:01/14/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company not only installed a system in my home but also had ignored my calls from day 1 of me having problems. I have begged and begged for them to call me back only for **** to tell me he doesn't have an answer for me

PSL Water Guy LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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