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Business Profile

Mailing Services

The UPS Store 6254

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a receipt for 26 # of Luggage to be shipped from ** to Vt 30 days ago via **** Still have not received. *** claims they never picked it up. *** store says they did and says they filed a claim. No one will reimburse me.

    Business Response

    Date: 04/09/2025

    Customer is understandably upset that *** lost her package with her belongings. She had to suitcases she shipped out, one was delivered the other was lost. It was picked up from this store with the rest of the packages but never showed another scan. Somewhere within the ************* network her package was lost or it lost the label and this label-less suitcase went to lost and found. Customer called with concerns, I confirmed that the suitcase was not left in this store (it is a narrow building, nothing gets left behind accidentally, nor can it get lost in the store) I then explained to the customer how to initiate a lost package claim with ***, I advised her that *** prefers to have the customer initiate so that they can handle any questions/concerns and reimbursement options smoothly, and that they also had a secondary version where the store initiates the claim on our claims portal, but that option has less communication between the claims agent and customer. 

    Customer requested that I do the claim process on my end as she was unavailable to do so that day. Her shipment did not have any additional insurance added to it, *** liability caps off at $100 plus the shipping cost whenever they damage or lose a shipment unless a higher declared value is added. Attached is the confirmation document from *********** Claims indicating they sent the customer a check to the sum of $183.24, $100 reimbursement for loss package and $83.24 for the shipping cost of the lost package. I am unsure of when this second complaint took place about the customer not receiving their payment, but *** indicates it was mailed out on 3/20 and that it could take 14 days for it to arrive. /

    I have done everything within my control and have tried to assist the customer in this process to the best of my ability. 

    Customer Answer

    Date: 04/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *********

  • Initial Complaint

    Date:10/13/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was verbally told by employee that a next day air package was guaranteed to get their overnight by noon the next day. package arrived 2 days later. *** automated response said no refund. *** Store does not answer calls, nor respond to voicemail or emails. Tracking # 1z378r3x4401188256.

    Business Response

    Date: 11/01/2022

    Please see attached. 

The UPS Store 6254 is NOT a BBB Accredited Business.

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