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Business Profile

Automated Teller Machines

Atlantic Processing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Automated Teller Machines.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to use this *** owned by this company. The power went out during my transaction and I did not get my 100 dollars. Called the owner ***** was rude and dismissive told me life happens and I have to call my bank. They are aware that the *** get unplugged because it uses power from another business. I am still out my money and trying to get the transaction reversed. This *** is outside and if it is prone to be unplugged should have a warning. How the owner of the machine handles this should be better as well

    Business Response

    Date: 04/29/2024

    This customer indeed performed a transaction at one of our ATMs, Due to unforeseen circumstances there was a power surge during the transaction that cause only 20 to dispense and the remaining 80 to be uncompleted due to the power surge. We instructed the card holder to contact their bank and file a Reg-E dispute claim so we can send the journal to her financial institution due to our processing companies refund protocol we cannot provide cash refunds. Unfortunately, this card holder took me instructing her the refund protocol due to the malfunction as being insensitive when we were just explaining the process, being that ATM required power to perform transactions there's nothing we could have done to prevent this transaction from being interrupted and we have given the customer all the proper steps to initiate the Reg-E ***** for the undispensed money. 

    Customer Answer

    Date: 05/03/2024

     
    Complaint: 21636737

    I am rejecting this response because: I am still dealing with trying to get my money back. It is the responsibility of the seller to make sure that their machine is functioning properly and has a proper power supply. I want my 80 dollars refunded I will also be filing a complaint against Chime

    Sincerely,

    ***************************

    Business Response

    Date: 05/08/2024

    he following Reg-E claim has been processed:

    Location: Naan boti chai shai
    Terminal: NW09343
    Group: CHK, ***********/Clearwater
    Transaction Date and Time: 04/25/24 16:22:22
    Sequence Number: 262
    Amount: $101.99
    Reg-E Number: 665282
    Chargeback Status: Closed

    The claim was approved in favor of the cardholder. If you have any questions or concerns, you may contact our Response Team at **************

     

    This cardholder has followed the refund process and has been awarded the disputed for the error in transaction and should be refunded from CHIME her card issuing bank, any disputes from here should be handled directly with CHIME , the card issuing bank.

     

    Thank you,

     

    ***********************

    CEO

    Atlantic Processing

    Customer Answer

    Date: 05/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

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