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Business Profile

CPR Certification

CPR Certification St Petersburg

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CPR Certification.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $59.95 Purchase made online 1/8/25 for a CPR course on 1/9/25 at 6pm. At 2pm on 1/9/25 I received a text 4hrs before the class that it was cancelled and that I would have to reschedule. Immediately I texted back that I wanted a refund. The text reply asked me to email certain details to their company website for a refund. I complied with all instructions and received a coercive email back stating that I must reschedule, no mention of the refund that I requested. I emailed back again that I did not want to reschedule, but AGAIN request a refund. Then all communication from the company ceased. AFTER my online purchase on 1/8/25, the company also tried to upsell extra fees for text materials and insurance in case I did not pass? This was quite suspicious compared to many of the same courses taken in the past. This company appears intentionally deceptive with charges and practices after they obtain a credit card purchase. I am requesting a full refund and that the BBB please investigate fraudulent business practices. I also resent the time I have had to waste dealing with what should have been a straightforward refund issue, for failure to render services by the individual running this company. This is Unprofessional and unacceptable behavior for an education provider.

    Business Response

    Date: 01/14/2025

     

    Good day,

    I hope this email finds you well.

    We apologize for any inconvenience caused to Mr. ******** Upon reviewing, I can confirm that the refund has already been processed as of yesterday.

    Please find the receipt of the refund attached for your reference. The funds should reflect in the customers account within 510 working days, depending on their banks processing time.

    If theres anything further we can assist you with, please dont hesitate to reach out.

    Customer Answer

    Date: 01/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    If the business would have communicated a resolution instead of going silent, this could have all been avoided??


    Sincerely,

    ****** *******

CPR Certification St Petersburg is NOT a BBB Accredited Business.

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