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Business Profile

Ecommerce

ARC Automation LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Automated Retail Commerce ARC agreed to refund my initial investment of $35,000. **** *******, acting *** has suddenly stopped in remitting payments starting February 2024. A contractual agreement was furnished and signed with *** in November 2024 for a monthly payment of $5,888.00.This is actual message from **** ******* through our ARC AMAZON SLACK CHANNEL:**** ******* sept ******* 2:24 PM Hi ******,We understand that you are dissatisfied with your ************** since ****** has put a hold on your store. As you may know, and as set forth in the Services Agreement, ****** may shut down your online store for any reason, which is outside the control of ARC Automation.However, since ARC Automation values its customers, we would like to offer you $35,000 in consideration for terminating the ********************************* and Fee Agreement, dated May 10, 2023 (Services Agreement) and mutual release by you and ARC of claims you may have against each other in order to part ways on this service *********** a part of this offer, we would require that you remove the posting you made on Trust Pilot. If this offer is acceptable, please let me know and I will send you a settlement and termination ************ the extent this offer is not acceptable to you, we may consider the other remedies available to us under the Services Agreement. For example, ARC Automation has rights to terminate the Services Agreement without your consent and without any payment to you.Please let me know how you would like to proceed.I have the signed contract if needed.Also, due to their negligence, my remaining inventory with ****** in the amount of $15,000 has been discarded and disposed accordingly. My account was subsequently suspended due to the distribution of unapproved goods through *** and its partner American Wholesalers from Jan 2024 through present.

  • Initial Complaint

    Date:12/18/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 10 2022 I entered into a contract with this company. The amount of the payment to which I rendered them was *****. In exchange for this payment ARC was to build and manage a drop shipping business for me selling various types of products through a website. ARC had a written guarantee in the contract which stated "ARC Automation hereby agrees to refund the Customer the amountof the Initial Payment in the event the Store fails to generate gross profit in the amount equal tothe Initial Payment during the period beginning on the Effective Date and eighteen (18) monthsfollowing the Effective Date (the Guarantee Period). Any guarantee payments earned duringthe Guarantee Period shall be paid by ARC Automation in equal monthly installments for aperiod of six (6) months. Gross profit shall me calculated irrespective of Payment Holds.As of this date Dec 18 2023 my eighteen months have expired and ARC failed to generate the profits equal to the initial payment. As a matter of fact ARC produced ZERO profits during this 18 month timeframe.My efforts to communicate with the company and resolve this issue by having them honor the contract have failed. They have stopped responding to my communications. I had a video meeting with one of the owners in the month of November about my concerns at that time about receiving my guaranteed refund and he assured me they are a reputable company that honors their contracts. I have a video and audio recording of this meeting.

ARC Automation LLC is NOT a BBB Accredited Business.

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