Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue pertains to the funeral services and handling of the body of my brother ***************************************. After the police contacted my family(next of kin) about finding his (Dezjron) body unresponsive and lifeless. We contacted Lawson Funeral and Cremation services for help with services. We signed all papers and paid and proceeded with services. During this process a stranger claiming to be my brothers father came in and wanted to change things about the service that We the family had paid for and already planned to proceed with. After which Lawson Funeral and Cremation Services allowed this man with no proof or paperwork to halt services we have already signed and paid for. Continuing my brothers unrest. My mother died when we were children we kept going my oldest sister taking care of us all. Now without requiring any of this to take money and sign all paperwork for services they are asking us to prove guardianship or my brother will continue to just lay there unless someone else does. I need help in this situation. How lawful are these practices? Why was no proof required before being greedy and taking money? Why is a random person off the street able to halt the funeral and cremation services paid for by family? How can they require paperwork and more things after all money has been taken and papers signed?

  Business Response

  Date: 03/03/2023

  This response was taken verbally by the BBB:

  This is being handled in the court by the attorneys at this time. 

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father died the 26th of December, of 2022. I permitted Lawson funeral home, to pick up the body for cremation. I've heard nothing for weeks, once I completed their paperwork for the cremation process to take place. I'm worried about my father's ashes being lost. This experience with Lawson funeral home, has contributed to mental stress and emotional pain. This grief process is hard for me. The added stress from Lawson funeral home and ******, does not make the situation any empathetic, but worse, by disregarding the empathetic service they should provide as an organization that is trusted by us, the public.

  Business Response

  Date: 02/23/2023

  This response was taken verbally by the BBB:

  We shipped the consumer the remains on 2-6-23 express over night certified mail. At this time they have not been returned so we would have to assume that the consumer has received the ashes at this time.