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This profile includes reviews for Bio-Genetics Laboratory's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bio-Genetics Laboratory

  805 Executive Center Dr W Ste 300 St Petersburg, FL 33702-2407

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  Bio-Genetics Laboratory

  805 Executive Center Dr W STE 100 Saint Petersburg, FL 33702-2407

Review Details

• Review fromAlex T

  Date: 09/26/2024

  1 star

  Alex T

  Date: 09/26/2024

  Mom received call the from this company number they collected her social security number asked about her having a mortgage on her house or not. Agent gave her a ******** number to use agent was not aware of her other insurance. Just looks like a front for a scam operation . This company has a phone number in every area code just so their victims assume it's a local number calling them maybe their doctor. But they just out to collect ss numbers. It's likely a scam were they bill the insurance company for fake services and also sell social security numbers to syndicate brokers.

  Bio-Genetics Laboratory

  Date: 09/30/2024

  We received the review filed by **** *****. Unfortunately, we can not respond with any specificity because we have no coorrespondence or service records for a **** *****. Our company has not had any communications or business conducted with **** *****. This complaint alleges misconduct related to the collection of data in relation to ****** "Mom". We do not know the identity of the individual (Mom) in which **** ***** is alleging our misconduct. 

  We are a NGS molecular diagnostics laboratory. We do not request social security numbers or information related to a persons mortgage as described in this review. Bio-Genetics Laboratory is a laboratory certified by the Clinical Laboratory Improvement Amendments (CLIA) and accredited by the ******************************** (***), with a 20-year operational history. Our licensing accreditations are as follows: CLIA # ********** NPI # **********

  Without additional information we are unable to respond further, as we have had no business interaction with this Reviewer - **** *****.
  
  

• Review fromStephen G

  Date: 09/16/2024

  1 star

  Stephen G

  Date: 09/16/2024

  I received a phone call this morning from a local number. The caller left a voice mail. I returned their call and I did confirm too much information with them. I should have taken the minutes and researched this company. If I had I would not have returned the call. My doctor, nor I asked for their service. And they use a hidden phone number to call you from. I just hope that I haven't closed the gate and let the horse out. Companys like this is why I very rarely answer my phone. I just spoke to my sheriff and they have Bios' number.

  Bio-Genetics Laboratory

  Date: 09/19/2024

  The company had 1 interaction with a ************************* on 9/16. We do not make unsolicited calls to patients. Patients initiate the request to be contacted. In this instance, ************** was on the website myamericanprizes.com on 09/14/24 at 4:41 pm. and entered his contact information that include an expressed TCPA opt-in to be contacted by Biologistics - Bio Genetics.

  Based on this request we contacted ************** on 9/16 and left a message. ************** returned that call on the same day and based on the information ************** provided his insurance was out of policy with our laboratory. We informed ************** of the same and our interaction ended at that time. We have had no further interaction with ************** and he never utilized our laboratories services as a patient. 

  Bio-Genetics Laboratory is a laboratory certified by the Clinical Laboratory Improvement Amendments (CLIA) and accredited by the College of American Pathologists (CAP), with a proven 20-year operational track record. CLIA-certified facilities adhere to established regulations for laboratory testing quality and the reporting of patient-specific results. 

  Bio-Genetics Laboratory offers a comprehensive range of genetic-based tests, including Cancer Genetic Analysis (CGX), Cardiovascular Disease Assessment (CardioGX), Alzheimer's-***********-Dementia Analysis (PAD), diabetes screening, and pharmacogenetics (PGX). These diverse gene panels equip clinical providers with extensive insights into the hereditary risks based on their patients' specific genetic compositions.

  All authorization for testing is reviewed and ordered by a patient's Primary Care Physician. 

  
  

• Review fromMichele R

  Date: 07/15/2024

  1 star

  Michele R

  Date: 07/15/2024

  I received a phone call today about their testing. When I asked them what doctor authorized this, I was told they didnt know. They said it was no cost to me and they just needed some additional information..no way, I was not comfortable with this. I then asked what doctor would they send it to and he said I could pick one. I then said that didnt make sense if they had NO contact from one of my doctors.This WAS an unsolicited call and I didnt request this at all! Please be careful..this sounds like a scam.

  Bio-Genetics Laboratory

  Date: 07/25/2024

  *******,

  We have investigate this issue and we can confirm you request for us to contact you. The information and opt-in to be contact was provided when you where on this website - ****************** on 7/15/24 2:21 PM. We do not make unsolicited calls to patients. Patients initiate the request to be contacted. We have removed your request to be contact for our follow-up and consider this matter closed. 

  Bio-Genetics Laboratory is a NGS molecular diagnostics laboratory certified by the Clinical Laboratory Improvement Amendments (CLIA) and accredited by the College of American Pathologists (CAP), with a proven 20-year operational track record. 

• Review fromAngie S

  Date: 04/23/2024

  5 stars

  Angie S

  Date: 04/23/2024

  I recently was diagnosed with some medical issues and based on my family history, I was curious about how the results might impact the medications prescribed by my medical team. I have always heard how my father reacts to certain medications and wanted to see if I had the same proposed results based on the genetic testing. My main purpose was to understand how my body metabolizes pharmaceuticals so that my medical team could prescribe the most effective medication to treat my current conditions as well as any future conditions that might arise.I reached out to Bio Genetics laboratory and we performed a detailed medical intake that resulted in a report and recommendation sent to my primary care physician for the doctors review and subsequent ordering of a pharmacogenetics test. Once my doctor ordered the test, a specimen collection kit was sent to my home. Shortly after receiving the kit, a lab agent called and walked me thru the process. It was super easy and had clear instructions in the kit.The results were returned in 30 days to my doctor, along with a genetic summary report to help guide my doctor as it relates to the correct medication specific to my genetic makeup.Overall, the process was easy, straightforward and I would recommend the lab to anyone who is looking to gain a better understanding of their genetic predisposition. I know the results provided clarity on some of my past (bad) experiences with medications. As suspected, I share the same lack of tolerance to the same medication that has adverse affects on my dad.

  Bio-Genetics Laboratory

  Date: 04/26/2024

  We are glad to hear the results of testing benefited your care and your doctors ability to make informed clinical based changes to your treatment plan. 

  Thank you for selecting Bio Genetics Laboratory for your genetic testing.

• Review fromMarc E

  Date: 04/18/2024

  1 star
  Bio Genetics Laboratory is bad. They called from several numbers and once I told them to stop calling they would call from another phone number. It is basically harassment and it borders on criminal. I told them so and the woman got very belligerent. This went on for 10 days. Day and night. I would block the number and they would just call from another number. I was trying to tell the woman to stop victimizing me and to please don't victimize any unsuspecting persons and she hung up on me. Beware!!!

• Review fromMe B

  Date: 10/31/2023

  5 stars

  Me B

  Date: 10/31/2023

  Filled out an online survey and they called me to follow up. Never asked for SS#. Their Lab is on site & results were mailed directly to my dr!

  Bio-Genetics Laboratory

  Date: 11/01/2023

  Thank you for sharing.  It is not our practice to ask for a SS#, but if a patient does not have their insurance number, our agent can pull the member ID by searching a SS# through our Medicare portal.  

• Review fromBarry H

  Date: 08/04/2023

  4 stars
  Reviewed the only 3 previous reviews. It appears that the most recent, if legitimate, received medical, genetic information assurance that was very helpful and a positive result for him. Of the other two, the lady was scared off after providing very personal, medical information, and the gentleman apparently was too suspicious, skeptical to proceed ! I understand. The process is VERY in depth and personal. Their surprise call to me raised my suspicions, but I had looked at some hereditary study possibilities online and probably indicated interest. Therefore I answered their detailed medical questions. They have contacted my MD but she wants to see me before authorizing, approving such testing. My input here is to provide a balanced view of what *** be going on with this business. I am surprised it is not a registered BBB entity. If permitted, I will provide further feedback after seeing my personal doctor and understanding her hesitation to approve testing. One curious ***** about their calling - it appears they can call from a number not in their home location - a practice of many vile, evil, entities out there to separate us from our money, property, reputations, and dignity. However, at this point I am reserving final judgment. Hope this is helpful. So far, they appear to do what they committed to do - obviously I am not qualified to evaluate any medical, genetic testing that *** result.

• Review fromPeter M

  Date: 07/05/2023

  5 stars
  I wanted to understand my overall genetic health risk as I've had a fair number of family members with cancer. I completed a medical intake with Bio-Genetics that was sent to my doctor for him to review and determine if this test would benefit my ongoing care. My doctor did order the testing. It was a simple process as they collected the sample via a kit mailed to my home. The results were delivered to my doctor who reviewed them with me. Turns out cancer doesn't run in my family which is helpful to know going forward. The process was simple and straightforward. I would recommend Bio-Genetics lab to others in the future.

• Review fromJoe S

  Date: 07/03/2023

  1 star

  Joe S

  Date: 07/03/2023

  ************* Lied to me about a doctor ordering genetic testing and couldnt tell me which doctor.***************************************************************************

  Bio-Genetics Laboratory

  Date: 04/16/2024

  We feel the need to address this 'review' and inaccuracies. We do not contact patients on their doctor ******* We do not make unsolicited calls to patients. Patients initiate the request to be contacted. These patients are concerned about their health and their genetic predisposition to developing major health issues.

  The health information we collected is to determine medical necessity. If the criteria are met, that information is sent to the patients primary care physician. If their doctor determines it would benefit the patients care they would order the genetic testing.

  Bio-Genetics Laboratory is a laboratory certified by the Clinical Laboratory Improvement Amendments (CLIA) and accredited by the ******* of American Pathologists (CAP), with a proven 20-year operational track record. CLIA-certified facilities adhere to established regulations for laboratory testing quality and the reporting of patient-specific results. CLIA standards are overseen by the U.S. Food and ******************* ****** the Centers for ******** and ******** Services (CMS), and the Centers for Disease Control and Prevention (CDC). Any testing performed in the U.S. that influences patient care must comply with CLIA standards.

• Review fromNoreen P

  Date: 12/02/2022

  1 star

  Noreen P

  Date: 12/02/2022

  Very unnerving phone call. I assumed my Dr was setting it up for me to have genetic testing done. But, after I got on the phone with such person it wasn’t that way. I was stupid and against my true intentions gave the person more information than I should. He said that they would contact my main Dr about the testing and send me a swab to do and send it back and that my Medicare should cover it! They had called and left a message saying that I was to call them and also a text message. So I genuinely thought they were legit.Now I investigated and apparently they are a scam! I called them back and told them I was contacting the attorney general’s office and the BBB to report them and the police. She said they will delete everything and take me off their list to call! Right there proves they are a scam! I told her I read that they were a scam! She could hang up fast enough! Don’t fall for the scam of them calling you about genetic testing because it’s all a big rip off! Never again!

  Bio-Genetics Laboratory

  Date: 04/16/2024

  ******, 

  Since this is a public review we feel the need to respond. We do not make unsolicited calls to patients. Patients initiate the request to be contacted. You had request to be contact with regards to your autoimmune health related issues. We are a (next generation sequencing) NGS molecular diagnostics laboratory that specializes in genetic based testing for clinical utility purposes and all testing is ordered by a patient's primary care physcian.   

  During the 20 minute medical intake we performed with you we documented your medical history as to diagnoses, symptoms and family history to determine if you met ******** (CMS) and the medical communitys medical necessity guidelines for genetic testing. We also collected, for you, your primary care physician information.

  This information and documentation was then forwarded to your doctor for them to review and make a medical decsion as to ordering or not ordering testing. That information was set to your doctor for them to review.

  You then called us back that very same day and instructed us to we cancel the request, which we did, and the record was closed without your doctor having reviewed the documentation.