Laboratory Testing
Bio-Genetics LaboratoryInformation and Alerts
Service Area
- USA
Alert Details
This business has 1 alert.
Alert
BBB has received a pattern of complaints and scam trackers filed against Bio-Genetics Laboratory. These entail the business reaching out about genetic testing that neither the consumer nor the consumer's doctors have ordered, and requesting the consumer provide their Medicare number and approve the genetic testing. Consumers also expressed concern with the business obtaining their information, including full name, email address and phone number, which consumers did not provide the business previously.
In April 2024, BBB received a response from the business that they do not feel that the amount of complaints constitute a pattern. The business stated that the only similarity appears to be that the complainants are confused or do not recall their initial request to be contacted. The businesses' responses to these complaints have advised the only way they order a test is through the consumer's primary care doctor and they do not make unsolicited calls. Since this response, BBB has still received complaints/scam trackers regarding this.
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