We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Services

Community Van Lines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to bring to your attention an unfortunate experience I encountered in the summer of 2023 during my recent relocation from ******* to *******, for which Community Van Lines was responsible. Regrettably, several of my belongings were either damaged or lost during the process. Throughout the relocation, I was provided with assurances that efforts were underway to locate the missing items. Despite these assurances, my belongings were not recovered. Upon seeking guidance from Community Van Lines, I was directed to file a claim through Movingclaims.net to seek compensation for my losses. I was told this was my only course of action. Upon diligently adhering to the required protocol, I completed the necessary forms and incurred expenses to have them notarized. However, I must express my frustration with the process I encountered on the Movingclaims.net website. Navigating through the site proved to be arduous and time-consuming due to numerous advertisements and a lack of efficient information retrieval mechanisms. Each visit to inquire about my claim necessitated the repetitive input of identical information, consuming valuable time and resources. Eventually, I was informed that Community Van Lines had reached a settlement regarding my claim, and a reimbursement of $125 was promised to be issued to me via mail. Despite my persistent attempts to communicate with ****** at Community Van Lines through various means, including multiple written email correspondences and numerous phone calls, I have not received any acknowledgment or response from this company.Furthermore, Moving Claims, the intermediary in this process, has informed me via email that they are unable to offer any further assistance in this matter. Given the lack of communication and resolution, I am left with no choice but to escalate this issue. Hence, I am seeking assistance from the Better Business Bureau (BBB) to facilitate the resolution of this outstanding settlement payment.

Community Van Lines is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.