Orthodontist
Alan D Shoopak DMD PAHeadquarters
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Complaints
This profile includes complaints for Alan D Shoopak DMD PA's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/30/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The communication between this office and my surgeon has been a mess from the start. I went for an initial consultation in regards to finding an orthodontist that was comfortable with the surgery first approach and understood my situation before we did anything so we wouldnt pay until the day of banding. I was told that the office would speak with my surgeon and let me know their opinion/plan before banding me. This never happened. I called several times and was told Id hear from the ortho. By the time the appointment came on December 13 2024, they took my payment before I spoke with the orthodontist that suggested with my situation it may be best not to get braces in her opinion. She told me she thinks I should hold off and if I agree I could get a refund when the manager called me. I told her specifically that day I wanted a refund. The manager never called me and I called her to get the refund to which she refused and told me it was non refundable. I never started ANY treatment! It says on the company site I am able to get a refund if I request so within 72 hours which I did ! The manager has been extremely rude since the start and was extremely nasty when I requested the refund.Business Response
Date: 01/02/2025
A refund has been submitted.
Initial Complaint
Date:03/28/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to the Ortho Specialist of Florida in ************, ** to have braces put on. I paid my monthly payments and they were also paid by my insurance company. I developed gingivitis and was told that my braces needed to be removed in order for this to be taken care of. Unfortunately the office closed permanently and I have not been able to get anyone to help me with my issue. I called the 800 number and was told my information was transferred to another office with a number of ************.. I been trying to reach them for months and have left messages with no call back. Its been almost a year since Ive seen an orthodontist to care for my braces, because NO ONE will remove the braces or I have to pay $500-700 to have them removed. Im a college student and dont have this type of money. I dont think its fair that this company was compensated by the insurance and myself to provide a service and now I cant receive any help at all. I never received any information to let me know who Im supposed to see to continue treatment with and I just been getting the same misinformation for a year now. The least this company can do is refer me some where to have the braces removed at no cost or refund me the money I paid out of pocket so I can have them removed. Im hoping to get this issue resolved soon. My name is ******************************* my DOB is 12-24-03 I can be reached at ************ or by emailBusiness Response
Date: 04/25/2024
****** was a patient at my ************ office in *************
On October 1, 2023, I sold that practice to Dr. ******************** email ***********************, cell phone number ************.
As part of the Purchase agreement, he was to maintain the care of all the patients associated with that location.
I respectfully ask that you please contact him about this issue, as all the patients were transferred to his care.
Thank you,
Dr. **** Shoopak
Customer Answer
Date: 04/26/2024
The complaint is against the entire company they Have numerous locations. The location I use to visit was Gateway Orthodontist Specialist in ************, **. The location closed without notice, so I been contacting the corporate office who been providing me with the information to the dental office and Dr that I listed in my original complaint. I still havent heard from anyone at that clinic. I saw a different doctor every time I went to the Gateway location for a visit, so I cannot remember any specific names
Business Response
Date: 05/13/2024
From: Dr. **** Shoopak <**************>
To: Better Business Bureau <**************************************************************>; ************************************************************** <**************************************************************>
Sent: Thursday, April 25, 2024 at 12:51:10 PM EDT
Subject: Re: You have a New Message from BBB Serving West Florida, Consumer Complaint #********
Hi *****,
My apologies for the trouble in getting a response.
In the future, please use the ************** email address for further communication.
Briana was a patient at my ************ office in *************
On October 1, 2023, I sold that practice to Dr. ******************** email ************************ cell phone number ************.
As part of the Purchase agreement, he was to maintain the care of all the patients associated with that location.
I respectfully ask that you please contact him about this issue, as all the patients were transferred to his care.
Thank you,
Dr. **** ShoopakCustomer Answer
Date: 05/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:03/07/2024
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My son *********************** had been seeing an orthodontist at this facility and everything was going great. I ended up losing my job and running into financial issues which lead me to being unable to make monthly payments for his braces. In the middle of his treatment plan they changed doctor and ended up creating a new treatment plan. We had already paid $1300 towards the original treatment plan and now they wanted us to pay more money plus whatever we owed from the first treatment plan. I obviously couldn't afford that but they went ahead and saw my son and tightened his braces but without doing any exams or **ray. Mind you he hasn't been to the office for over 3 months because they refused to see him without payment. When they told me how much more money I would have to pay I decided to look for a different orthodontist and continue treatment with them. When they did the **ray they found bone loss and infection. they recommended that we remove the braces immediately. Now they sent me to collections for $750.00. I am ready to report them to the ************************ for maltreatment but I'm willing not to report them if they forgive the balance and remove me from collections.Business Response
Date: 03/08/2024
We will forgive the balance and remove the patient from collections.
Customer Answer
Date: 03/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will need proof of the balance being forgiven and being removed from collections. Please let them know that I appreciate their understanding of this important matter.
Sincerely,
***************************Initial Complaint
Date:09/20/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My son was seen for a free consultation. After the consultation we were told he needed braces but they needed a form filled out from my sons dentist. We had the paper faxed over multiple times each time they said they didnt receive it. I asked for a refund because I paid them 139$ to start the process for my son to get his braces. It was never started and they stayed it was for the first month of braces but he never had the braces put on.Business Response
Date: 09/21/2022
My resolution is as follows:
I would like to offer a complete refund of $139.
I have put that through to my accounting department.
The refund will be issued and mailed within 30 days.
*Going foward please address any further communications to Dr. ******************************* (Handler) not ***** Shoopak.
Dr. **** Shoopak
Alan D Shoopak DMD PA is NOT a BBB Accredited Business.
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