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Business Profile

Yoga Studio

The Body Electric Yoga Company LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see the pdf attached below.

    Business Response

    Date: 12/18/2024

    To Whom It May Concern,


    On multiple occasions, the Body Electric Yoga Company has tried to help the individual, ***** ******, who filed this complaint. Addressed below are some of the topics mentioned in her complaint filed.


    When she first contacted our business, seeking a refund for a 10-Class Pack, we honored her wishes. We extended a refund to her, as an exemption to our policies, which state on our website and in every purchase receipt, 'All contracts and services purchased at The Body Electric Yoga and Athletic Companies are non-referrable and non-refundable.'


    ****** then requested that we delete her account, to which we responded by informing her that, while we could delete her contact information from our system, we were unable to fully delete her account. Only ****** herself, by contacting our third-party operating and sales service provider, ********, would be able to get her account completely deleted, via an account redaction request. We provided her the phone number and information that we had available to us, however, due to the restrictions of data and privacy laws, only clients can request, directly to ********, that their accounts be deleted and removed entirely from our system. 


    While this was happening, primarily over text, the nature of the conversation continued to decline, with ****** verbally abusing multiple staff members of The Body Electric Yoga Company, and at one point, hanging up on a short phone call that we had to confirm the details of the first refund. By the point in our conversation when ****** began requesting refunds for other purchases, her communications with us were incredibly hostile, despite every attempt that was made to cordially and respectfully problem-solve and help this particular client. For the purchase of the gift card and yoga mat she mentioned, we are unable to refund the former in our system due to constraints regarding gift cards, and the latter is unable to be refunded as we have no record of her purchase of a yoga mat in our system, and she has been unable to provide proof of sale in the form of a receipt.


    We attempted to escalate the matter to our management, to resolve matters in an amicable way, however, ****** was continually hostile and abusive towards our staff members, who tried nothing but to help her. Attached are the texts between us and ***** ******, as well as proof of her refund for her initial purchase of a 10-Class Pack.

    Customer Answer

    Date: 12/20/2024

     
    Complaint: 22679307

    I am rejecting this response. I have attached a file explaining whey I decline their response. 

    Sincerely,

    ***** ******

The Body Electric Yoga Company LLC is NOT a BBB Accredited Business.

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