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Business Profile

Cruises

Island Princess Cruises

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cruises.

Complaints

This profile includes complaints for Island Princess Cruises's headquarters and its corporate-owned locations. To view all corporate locations, see

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Island Princess Cruises has 2 locations, listed below.

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    • Island Princess Cruises

      555 NE Ocean Blvd Stuart, FL 34996-1620

    • Island Princess Cruises

      PO Box 598 Stuart, FL 34995-0598

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We booked a cruise with Princess Cruise Departing ***** Mar 11th and arriving in **** Apr 2nd. We had booked flights from ******* ** to ******, ****** to ***** (6 day stay including a 4 day tour booked) flight to ***** on March 11 to board our cruise for 22 days with 13 ports that we were very excited to visit. We paid $4217.14 US for this cruise with Princess Cruise on Island Princess. This is what we paid for and Princess committed this offer. Princess Cruise cancelled this itinerary and booked us on a cruise 6 days earlier departing from ********* ************ with completely different ports. They offered to refund us the port fees of $1000 if we cancel. If we go they may pay for up to $1500 towards flight changes. This would cause us to loose funds for flights to ***** and ***** as well as ***** tour. This is not what we paid for and they are refusing to refund our money or even provide a full credit for future travel with them. The reason for cancelling and changing was due to unrest in the Suez Canal which I understand. I feel we should not be forced to take this replacement trip as it is not something we would have chosen and not the trip we planned and paid for. I am happy to provide additional information if needed, original itinerary, new itinerary, flight information, notice from Princess Cruise of change. I appreciate any help that you can offer. Our booking #6C3V4K

    • Initial Complaint

      Date:05/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have gone on many Island Princess Cruises over the years, and they have been great. I paid them $160.86 on their website, www.islandprincesscruises.com, on May 6, 2023, for a cruise scheduled for June 3, 2023, from ******, *******, for a half-day cruise. On May 16, 2023, they sent me an email saying that the boat was taken out of the water for maintenance, my cruise was canceled, and I should call them at ******************** to rebook or for a refund. I have tried calling them every day since then, leaving a message each day. A few times I filled out the contact information sheet on their website. They have not responded. I called the marina where they always dock (for years), Pirate's Cove Resort, ************. They informed me that Island Princess left and are no longer using their docks. Please help! Thank you.

    Island Princess Cruises is NOT a BBB Accredited Business.

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