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Average of 2 Customer Reviews
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Review fromTammy D
Date: 08/27/2023
2 starsTammy D
Date: 08/27/2023
My review is not based on the salesperson, but because of of my experience after the sale. I was not comfortable emailing customer service, as the manager is the main reason for my low rating, so I wrote a letter to ***************************, President. This was the context of my letter:I have waited almost two weeks to write this letter, hoping I could forget the horrible experience I had with your customer service department. That has not happened. I had a positive impression of (salesperson's name) and his helpfulness until he sent me to ****** General ******* in your **************************** Rarely have I ever had the need to contact customer service, but I have never been spoken to the way she spoke to me. By anyone. ***** was condescending, rude and lacked any empathy needed to deal with a customer. Your company website states that you have a Whatever It Takes customer service attitude. Ashlys attitude was completely opposite this statement and, after my horrible experience with her, I do not believe ***** is suited for customer service work in general, much less as a supervisor. While I was finally able to receive my furniture, I am extremely disappointed in the way I was treated by your company.I mailed the letter on July 18, 2023 and included all of my contact information. To date, I have not received a response. I am, however, very pleased with my Breezesta outdoor furniture.
Brandster, Inc.
Date: 09/06/2023
Dear **************-
Thank you for taking the time to share your feedback with us. We genuinely appreciate all comments, as they help us improve our products/services and provide a better experience for our customers. I am sincerely sorry for not issuing an immediate response; however, I do not check **** mail regularly as I have been out of the office traveling on business.
I'm truly sorry to hear about the issue you encountered during your recent experience with us. Your satisfaction is our top priority,and we take your concerns seriously. At Brandster, we are committed to providing the best possible service, and we value your feedback immensely.We're dedicated to making things right and ensuring your next experience with us is a more positive one. Please let me know if there is anything we can do that would help your perception of Brandster.
Once again, I apologize for any inconvenience you may have experienced, and we look forward to resolving this matter to your satisfaction.
Your feedback is invaluable in helping us serve you better.
Best Regards,
***************************
Review fromRobert P
Date: 05/22/2023
5 starsExcellent customer service. Furniture arrived as advertised with no damage. Highly recommended!
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